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Notice to cancel
Should you exercise your right to cancel you must provide us with a clear statement of your
decision to cancel the contract either:
• by writing to us at the address outlined below.
• by calling us on telephone number 01223 893290; or
• by sending an email to the address below.
If you have any concerns or need to contact us please email us at info@arcc.co.uk or write
to us at ARCC Innovations Ltd, Pampisford Road, Great Abington, Cambridge CB21 6AH.
Return of goods
You must take reasonable care of the goods whilst they are in your possession.
If you are returning the goods they will be your responsibility until they are received by us,
in a satisfactory condition, and we would recommend that you used a recorded delivery
method such as an insured delivery service when returning the goods.
Your right to return the goods to us will not apply to any goods that we have made or
customised specifically for you, including but not being limited to any custom fit products,
however, this does not affect your statutory rights.
You may return faulty goods for a full refund or exchange, at no additional cost, however
please note that our Refund Policy lasts 30 days.
If you cancel your order and we have delivered the goods to you, you are not permitted
to use or attempt to fit/assemble the goods aside from your need to assess them for
suitability and you will need to return all product packaging with the goods to repackage
the goods appropriately to ensure that we receive them in a satisfactory condition by us
at ARCC Innovations, Pampisford Road, CB24 6AH. Where goods have not been received
by us and you have not supplied any proof of posting to us within 14 days of your notice
of cancellation we will: contact you to arrange to have the goods collected at a mutually
convenient time during the following 14 calendar days (excluding Saturdays and Sundays);
advise you of the cost of collecting the goods; deduct the cost of collecting goods from
any refund that we may owe you; and we shall not be liable to refund you if the goods are
not received back and no proof of postage is supplied to us.
You are required to return the goods as soon as we receive your written notice of
cancellation.
If you believe that you have received damaged or faulty goods or we delivered incorrect or
substituted goods, where the substituted item(s) were not agreed prior to despatch, you
will need to either return the goods to us at your cost, or alternatively allow us to collect the
goods, for examination to take place at our premises. The reasonable cost of packaging
and carriage of goods returned by you will be reimbursed by us if the goods are found to be
damaged or defective and you shall be liable to pay us for any reasonable costs incurred by
us collecting goods found not to be defective. To enable us to inspect the goods, we ask
that you give us a reasonable opportunity to inspect the goods.
If, after we inspect the goods we agree that the goods are damaged or faulty, we shall either
replace the goods (or the part in question) found to be defective at our cost or refund to you
the price (or a proportionate part of the price) of the relevant part of the goods found to be
damaged or faulty.
Please see our full Terms of Service on our website: www.arccbikes.com
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