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Appendix/Index
Troubleshooting
Trouble
Detail
Cannot turn on the
power by pressing
f
.
•
Is the battery pack charged? (
z
P.16)
•
Is the battery pack attached properly? (
z
P.12)
•
Is the jack of the battery pack clean?
Wipe the external connection jack and earphone
jack with a dry swab etc. periodically.
•
Did you hold down
f
? (
z
P.18)
The power is turned
off automatically.
•
Is there enough power left in the battery pack?
(
z
P.16)
The power is turned
off while the wake-up
logo is displayed.
•
Is there enough power left in the battery pack?
(
z
P.16)
Cannot make calls.
•
Is the power turned on? (
z
P.18)
•
Is an au IC-Card inserted? (
z
P.13)
•
Did you enter the correct phone number? (Did you
enter the phone number starting with the area
code?) (
z
P.37)
•
Did you tap
Call
after entering a phone number?
(
z
P.37)
•
Did you set the correct setting in
Area settings
?
(
z
P.76)
Cannot receive calls.
•
Is the IS13SH within the service area or in a location
where the signal is strong? (
z
P.29)
•
Is the power turned on? (
z
P.18)
•
Is an au IC-Card inserted? (
z
P.13)
•
Did you set the correct setting in
Area settings
?
(
z
P.76)
(out of service area
indicator) appears.
•
Is the IS13SH within the service area or in a location
where the signal is strong? (
z
P.29)
•
Is your finger off the area around the internal
antenna? (
z
P.9)
•
Did you set the correct setting in
Area settings
?
(
z
P.76)
Display indicator
illuminates, but ring
tone does not sound.
•
Is the ring tone volume set to other than minimum?
•
Is Manner mode disabled? (
z
P.40)
Cannot charge the
battery pack.
•
Are the charging devices connected properly?
(
z
P.16)
•
Is the battery pack attached properly? (
z
P.12)
•
If you use Fast transfer mode, make sure the USB
driver is installed to the PC.
For the USB driver and install manual, refer to the
Support page in
シャープケータイ
daSH (SHARP
Keitai daSH) (http://k-tai.sharp.co.jp/support/).
Cannot operate key/
touch panel.
•
Is the power turned on? (
z
P.18)
•
Restart the IS13SH. (
z
P.18)
Cannot operate touch
panel as intended.
•
Check the proper operation of touch panel. (
z
P.20)
•
Restart the IS13SH. (
z
P.18)
auIC card(UIM) error.
is
displayed.
•
Is an au IC-Card inserted? (
z
P.12)
•
Is a proper au IC-Card inserted? (
z
P.12)
A message indicating
that charging is
necessary appears.
•
The battery pack is almost empty. (
z
P.16)
Calls are answered
automatically.
•
Is Answering memo disabled? (
z
P.40)
•
Is Manner mode disabled? (
z
P.40)
Battery usage time is
short.
•
Is the battery pack charged enough? (
z
P.16)
•
Make sure the battery does not approach the end of
its service life.
•
Make sure the IS13SH is not left in the place for a
long period where
(out of service area indicator)
appears. (
z
P.29)
•
Suspend the functions not being used. (
z
P.30)
When making a call, a
beeping sound is
heard from the
earpiece and a
connection cannot be
established.
•
Are you within the service area or in a location where
the signal is strong? (
z
P.29)
•
The wireless line is busy or the other party is on
another line. Try again later.
Display is dark.
•
Is
VeilView
disabled? (
z
P.30)
•
Make sure the temperature of the IS13SH is not high.
When the temperature is high, the backlight of the
display automatically becomes dark to control heat
generation of the IS13SH.
Trouble
Detail
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