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PLEASE CHECK THE FOLLOWING BEFORE CALLING YOUR SERVICE CENTER
Before troubleshooting, the pool cleaner must be disconnected from the power supply and the power supply must be unplugged from the electrical outlet to prevent damage to the
unit and possible personal injury.
1. Unit does not pump water or move:
a) Check to see if electric outlet has power.
b) Check if transformer is plugged into a grounded outlet and the cable assembly
is plugged into the transformer.*
c) Switch the power supply “OFF” and “ON” a few times. Allow 45 seconds
between “ON” and “OFF”.
d) Check for and remove any debris such as hair, string, or leaves that may be
obstructing the free movement of the wheels.
2. Unit does not pump water at all, or pumps slowly but moves:
a) Check to see if propeller is seized due to accumulation of hair or debris on the
propellers. Remove the top screw on the outlet top and clean the propeller.
When reassembling the top cover, do not overtighten the screw.
b) Check to see if the filter bags are thoroughly clean. Clean as necessary.
c) If a and b are negative, check the pump motor. If they are not functioning send
the unit to your service center.
3. Unit does not move but does pump water:
a) Check to see if forward/reverse motion is obstructed by foreign matter; hair,
debris, etc. on wheels or there is an entanglement with the power cord.
b) Check there is no debris stuck inside the wheel between gears
c) Verify if the rolling brush is properly positioned and not broken. The brush is
transferring the rotation to the wheels and - if broken- the robot will not move
properly.
c) Check the motor. If is not functioning, send the unit to your service center.
4. Climbing Model Only - Unit does not climb the wall:
a) Check to see if the filter bags are thoroughly clean. Clean as necessary.
5. Unit does not pick up dirt and debris:
a) Check 2a and 2b of this guide.
b) Check the Filter Intake Valve Flaps on the underside of your unit (see image
bellow). The Flaps should move freely to open and close. Clean and free the
Valve Flaps if necessary.
6. Unit does not seem to cover the entire pool:
a) Most likely a thorough cleaning of the filter is needed.
b) Check to see that the floating cable is properly spread out and is untangled.
c) Allow the unit to run in the pool for the entire cleaning cycle.
e) Check that the Motor
is operating. Please refer to the section 2 of this guide
f) After following all of the above, if there is still a problem, call your dealer for
specific additional assistance.
7. Debris Comes Out Of The Unit When Removing It From Pool
a) Filter lock lever (Top Access Lid Does Not Close Properly) - Check that the
Lock release mechanism is not damaged. The lid edges should be aligned
with the unit's body and the top filter is properly locked.
b) Intake Valves - Check that the Filter Intake Valve Flaps (see image bellow)
move freely to open and close. Clean flaps if necessary.
Important Tips
Troubleshooting Guide
Filter Intake Valve Flaps
Shut off and unplug the power supply every time you remove the cleaner from the water.
Clean the filter bag after every cycle.
Periodically straighten out the floating cable.
Save your cleaner's packaging for off-season storage or for shipping the unit to your
dealer if service is required.
Do not leave your cleaner in direct sunlight when not in use.
Never leave the power supply in direct sunlight and avoid leaving it in the
rain.
Occasionally, you should rinse your cleaner in clean, fresh water. This will
lengthen the service life of your cleaner.
Clean the propeller once a month
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