THE INDICATOR LIGHT
IMPORTANT
Press reset button with a
paper clip, pencil or similar
item when you replace the
smart filter (see replacement
cartridge instructions).
reset
Troubleshooting Guide
What should I do if my system won’t run?
• Make sure system is plugged into a power source.
• Ensure dispenser or pitcher is fully attached to filtration dock — remove and replace.
• Make sure dispenser or pitcher contains water. System will not run without water.
• Dry any excess water that may be on the base of the dock.
• Be sure lid is attached to the dispenser or pitcher. System will not run without lid.
• Dispenser will only filter and serve water when button is held down.
What if water is leaking from bottom of dispenser when on the base?
• Ensure the dispenser or pitcher is fully attached to filtration dock — remove it and replace on dock.
What should I do if my system is leaking under the top cover?
• Remove top cover from filtration dock.
(Refer to “Install the Filter” section on how to remove the cover.)
• Ensure black rubber O-ring is in place on the bottom connection point of the lid.
• Ensure cartridge is installed correctly.
My water is cloudy.
• Cloudy water is just microscopic air bubbles, and should dissipate within a few minutes of filling outer
reservoir.
• If cartridge was flushed and you continue to see cloudiness, this is normal for the first few days of use on
new cartridge installations.
The circular valve at the base of the dock leaks.
• Ensure that dispenser or pitcher is inserted squarely on top of circular valve to avoid depressing the valve
plunger that releases water.
• Small amounts of water on the base will not disrupt the filter system.
Why is my system running on and off?
• The pump in the system will shut down at 60 to 75 psi. This will more than likely happen when the filter in
the system is clogged. Depending on your water quality, the filter in your system might need to be changed
more frequently.
STILL EXPERIENCING AN ISSUE
WITH YOUR SYSTEM?
PLEASE CALL AQUASANA AT
866.662.6885
Select option #2
We offer complimentary
shipping on unit exchanges.
Your satisfaction is our #1 goal.
SOLID BLUE
Filter is Healthy
BLINKING RED
Filter @ 80% Capacity: ORDER NOW
SOLID RED
Filter @ 100% Capacity: REPLACE
TALK
TO A
WATER
EXPERT
