Warranty
Every Aquablu product is carefully designed to ensure excellent quality and optimal customer
experience. Unfortunately, the situation can occur that your purifier does not work as it’s
supposed to.
In case this is a result from product failure, we will correct, free of charge, any defects in material
(excluding replacement filters and membranes) or workmanship for a period of 24 months subject
to the terms and conditions mentioned in this statement.
When properly installed and maintained, your Aquablu will give years of outstanding performance
and service. Must something occur, the Aquablu Service team and certified Aquablu Dealers are
always at your disposal.
A.
Services included
Adding to the correction of defects in material or workmanship during the warranty period, and
subject to exclusions mentioned in this statement, Aquablu agrees to correct the cost of repair
of parts and labour. Any parts replaced during the repair will become the property of Aquablu. If
in the opinion of Aquablu, a water purifier is beyond economic repair, Aquablu reserves the right
to provide customers with a new product of equivalent specification. If Aquablu replaces the
product, the warranty will become invalid.
B.
Exclusions
In the event any of the following matters result in system failure to, Aquablu will reject any
warranty claim and its complementary costs:
•
Non-compliance with safety regulations and warnings given in the operating
instructions.
•
Faults caused by the user through operating errors or lack of care and maintanace.
•
Non-domestic, commercial or inside (in home) use.
•
Intentional damage by the owner or third parties.
•
Incorrect installation, including but not limited to not meeting feed water
requirements.
•
Faulty repairs or repairs carried out by parties other than Aquablu or an Authorized
Aquablu
technician.
•
External influences (e.g. fire, flooding, freezing, pressure spikes, weather, transit
damage)
•
Replacement parts subject to wear and tear e.g. filters.
•
Visual blemishes such as marks and dents.
•
Use of non-approved accessories, filters, membranes or spare parts.
•
Damage to accessories.
•
Accidental damage.
C
.
Claims Procedure
I. only applies for the Aquablu One and Pro -
I.
Check the Aquablu App during troubleshooting. This enables your Authorized Aquablu
Dealer to get insight into the technical status of your system.38
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