8
SERVICE
The following information is provided in the unlikely event that
your unit requires service.
Be sure that the unit is the cause of the problem. Check to
make sure the unit has power, all cables are connected
correctly, and the cables themselves are in working condition.
You may want to consult with your dealer for assistance in
troubleshooting or testing your particular configuration.
If you believe that the ART unit is at fault, go to
www.artproaudio.com.
Select “Support”, then “Return Authorization Request” to
request a return authorization number.
If you are returning the unit for service, pack the unit in its
original carton or a reasonable substitute. The original
packaging may not be suitable as a shipping carton, so
consider putting the packaged unit in another box for shipping.
Print the RA number clearly on the outside of the shipping box.
Print your return shipping address on the outside of the box.
Include, with your unit, a note with the RA number and your
contact information, including a return shipping address (we
cannot ship to a P.O. box) and a daytime phone number, and a
description of the problem, preferably attached to the top of the
unit. Also include a copy of your purchase receipt.
