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User Manual

UT880

6. Trouble Shooting Guide

Symptom

How to solve

White lines are on the screen

It can be happened if you turn on the device after you have not used for long time.

This is not related to the product life time and performance, thus please leave for a

while then, it will disappear.

If the phone is getting hot.

If you used the phone for long hours, it will consume a lot of electricity, so it can be

happened.

No sound.

Please check whether the phone has been set as Mute.

Pickup button is not working.

This feature is working when your number is registered in a same pickup group.

You can contact either network administrator or your service provider.

Noise during a call.

IP-Phone uses Internet line to send voice, so this voice quality is affected by

network condition. So, sometimes you will be able to face this issue according to

your network condition.

No registration

Check server setting up, or OS. If there is a network issue, please contact your

network administrator. And if it is not the network related issue, this can be service

provider’s issue, then contact your servicer provider to check the problem.

Ring tone is too quiet.

Check the ring tone volume on the Menu -> Sound.

Line or VoIP Service

Issue

Usage and A/S

Apivio Systems Inc.

(+1-604-343-4200)

Содержание UT880

Страница 1: ...k administrator who is responsible for setting and controlling UT880 Series Unless otherwise notified for certain reasons those contents and drawings included in this manual shall not be modified Admin Manual Version 1 0 Beginning About IP Phone Settings Basic Function Web Settings ...

Страница 2: ...network hardware and the LAN Local Area Network establishment operation Unless otherwise notified for certain reasons i e improvement on product features etc those contents and drawings included in this manual shall not be modified When disassembling this product certain injuries and property damages i e electric shock system failure malfunction static electricity etc may occur Therefore unauthori...

Страница 3: ...allation 14 3 1 1 Installation 14 3 1 2 Get the Phone IP Address 15 3 1 2 1 Using DHCP 15 3 1 2 2 Using Static IP 16 3 2 Setting up SIP 16 3 2 1 Enter SIP Account 16 4 Basic Features 17 4 1 Making a Call 18 4 1 1 Using DIALPAD to make a call 18 4 1 2 Using REDIAL Button 18 4 1 3 Using HISTORY 19 4 1 4 Using CONTACTS 19 4 1 5 Making Video Call 19 4 2 Receiving Calls 20 4 2 1 Picking up the Receiver...

Страница 4: ...ting 21 4 5 Call Transfer 22 4 5 1 Attended Transfer 22 4 5 2 Blind Transfer 23 4 6 Call Forwarding 24 4 6 1 CFA Always 24 4 6 2 CFA Busy 24 4 6 3 CFA No Answer 25 4 7 DND 26 4 7 1 Setting up DND 26 4 7 2 Disable DND 27 5 Specification 28 6 Trouble Shooting Guide 29 7 Demage Compensation 30 8 Warranty 31 ...

Страница 5: ...Caution 8 Table 3 1 Getting IP address from DHCP 15 Table 3 2 Setting up Static IP address 16 Table 3 3 Entering SIP Account 16 Table 4 1 Using Call Waiting Feature 22 Table 4 2 Attended Transfer 22 Table 4 3 Blind Transfer 23 Table 4 4 Always Forwarding 24 Table 4 5 Busy Forwarding 24 Table 4 6 No Answer Forwarding 25 Table 4 8 Activate DND 26 Table 4 9 Deactivate DND 27 ...

Страница 6: ...twork administrator or a handset user of UT880 The network administrator can more efficiently control the operation of the product using this manual Therefore the network administrator using this manual should be equipped with full knowledge and experience in such areas as the network hardware and the LAN Local Area Network establishment operation This chapter consists of the following contents Ge...

Страница 7: ...asic Features Certain features and use methods for UT880 will be demonstrated 1 3 Symbols Warning This symbol indicates a dangerous situation where a user or the product can be injured or damaged respectively All provisions specified by this symbol should be strictly complied in order to prevent any damage Furthermore such provisions shall be written in a separate guideline whose copies are suppos...

Страница 8: ...i e heater etc There is a high risk of fire 4 Do not install the product in such a place with high humidity There is a high risk of failure overheating or electric shock 5 Do not touch a power adapter when it lightens and thunders There is a high risk of electric shock 6 Do not apply too much shock to the product It may cause a failure of the product 7 Do not use a damaged power plug cord or a loo...

Страница 9: ...who frequently make calls can also be supported therefore making them more comfortable when making calls for hours The purpose of this user manual is to suggest such methods required to more easily and conveniently use an Internet phone service by explaining some installation methods and instructions for UT880 users Reference Session Initiation Protocol RFC3261 is a standard signaling protocol for...

Страница 10: ...User Manual UT880 10 2 2 UT880 Front View The exterior of UT880 is made from ABS based high strength material and all the Applications can be set up by Touch Screen Panel Image 2 1 UT880 Front View ...

Страница 11: ...rt for PC connection The PC connection port is connected to 10Mbps 1Gbps Ethernet switch inside UT880 hence enabling a user to not only enjoy high speed data transmission but also to access to the Internet regardless cable connection type straight cross with its Auto MDIX feature on the switch Image 2 2 UT880 rear view ...

Страница 12: ...User Manual UT880 12 2 4 UT880 Picture Image 2 3 UT880 Picture ...

Страница 13: ...User Manual UT880 13 2 5 Features Feature UT880 Remark 1 1 Call Redial Transfer CFA DND Mute Hold Add Call Swap Calls Pickup Call Waiting Call log CONTACTS Speaker Phone Headset ...

Страница 14: ...stallation place shall be selected 1 Connect the Ethernet cable to the LAN port When a handset is to be used with a PC the PC s Ethernet cable should be connected to the handset s LAN connection port while the PC is connected to the handset s PC connection port The LAN connection connector is a RJ 45 type and the Ethernet cable is a UTP cable Category 5 2 Connect the two ends of the Ethernet cable...

Страница 15: ...address that is assigned to a specific user by a network administrator Dynamic IP It is an Internet address that is randomly assigned whenever a DHCP server is used By the way the DHCP server centrally controls and assigns IP addresses 3 1 2 1 Using DHCP To use dynamic IP address via DHCP refer to the following procedure Table 3 1 Getting IP address from DHCP No Procedure 1 Press Settings icon on ...

Страница 16: ...t No Procedure 1 Press Settings Application on APPS 2 Select Ethernet configuration 3 Select Static IP on Connection Type menu 4 Enter IP Address Netmask DNS Default Router and press Save button No Procedure 1 Press moimSipPhone Application on APPS 2 Press Settings 3 Select SIP Accounts 4 Press Accounts Line number and enter related values Normally enter Registration ID Display Name Proxy Domain P...

Страница 17: ...User Manual UT880 17 4 Basic Features Regarding UT880 basic features refer to the following pictures Image 4 1 UT880 ...

Страница 18: ...al Select a number from call log Find a number from Contact Make a video call 4 1 1 Using DIALPAD to make a call You can dial a number with Dialpad on three modes Handset Headset Speaker 1 Dial the number you want to call 2 Wait for a while or tap SEND button 4 1 2 Using REDIAL Button In order to call the last number you dialed tap REDIAL button as the following procedure 1 Tap button Redial ...

Страница 19: ...can use UT880 CONTACTS menu on the top 2nd right menu on the start screen to make a call 1 Tap CONTACTS 2 Once you select the contact number tap the number Home 4 1 5 Making Video Call You can use built in Digital Camera to make video call 1 Tap Video Call button 2 Dial a number to make a call 3 You can adjust Camera s angle to show your image to another party and once call is made you will be abl...

Страница 20: ...the receiver when you get an incoming call 4 2 2 Using Speaker Phone You can answer the phone by using speaker phone Tap the Speeker Phone button on the bottom of the start screen when you get an incoming call 4 2 3 Using Headset You can answer the phone by using Headset Tap the Head Set button on the bottom of the start screen when you got an incoming call Reference If a headset is connected to t...

Страница 21: ...Adjust the Volume during a Call During a call Receiver headset speaker phone you can adjust the volume by tapping Volume button 4 4 2 MUTE If you want to mute the current call tap MUTE button to block the voice To disable mute feature tap MUTE button once more 4 4 3 HOLD If you want to hold the current call tap HOLD button To disable hold feature tap HOLD button once more 4 4 4 Call Waiting This f...

Страница 22: ...tended Transfer refer to the following procedure Table 4 2 Attended Transfer No Procedure 1 During a call if you have another incoming call from 3rd party a Call Waiting message will be displayed on the screen with a beep sound 2 If you want to get the 3rd party s call tap HOLD button Then you will be able to talk to 3rd party and the call with 2nd party will be on hold And if you want to go back ...

Страница 23: ...dure Table 4 3 Blind Transfer Caution In this case the CID of the person B will be displayed to the person A No Procedure 1 If you want to forward a call from A to B tap Transfer button during the call with A 2 Dial B number and tap SEND Before you make transfer if you want to modify the number use Delete button 3 Once dial B number and call is progressing hang up Then A and B are connected ...

Страница 24: ...ber without any condition Table 4 4 Always Forwarding 4 6 2 CFA Busy All the incoming calls will be forwarded to a desired number when the line is busy Table 4 5 Busy Forwarding No Procedure 1 Tap SETTING button 2 Enter the Password default value is 0000 3 Check Always Forwarding Mode box and enter the number for forwarding Eg No Procedure 1 Tap SETTING button 2 Enter the Password default value is...

Страница 25: ... incoming call for the certain time then the call will be forwarded to a desired number Table 4 6 No Answer Forwarding No Procedure 1 Tap SETTING button 2 Enter the Password default value is 0000 3 Check Busy Forward Mode box and enter the number for forwarding Eg ...

Страница 26: ...Activate DND Once this feature is enabled all incoming calls cannot be received while the Refused will be displayed to all calling parties Reference This feature doesn t provide blocking a certain number No Procedure 1 Tap DND button 2 Then the buttons back light is on and all the incoming calls will be blocked ...

Страница 27: ... 4 7 2 Deactivate DND To deactivate DND feature please refer to the following procedure Table 4 9 Deactivate DND No Procedure 1 Tap DND button 2 Then the button s back light will off and will receive all the incoming calls ...

Страница 28: ...ice Interface Handset Support Headset Support Speaker Phone Support Network LAN 10 100 1000Bast T with Auto MDIX PC 10 100 1000Bast T with Auto MDIX Bluetooth BT V2 1 EDR Display Keypad LCD 7 TFT LCD 1024 600 LED Message indicator support 3EA Keypad Full Touch Additional Function USB USB2 0 Host 1EA USB3 0 Device 1EA SD CARD Micro SD support Camera 1 3M FF Environmental Power PoE Dimension W x H x...

Страница 29: ...rking when your number is registered in a same pickup group You can contact either network administrator or your service provider Noise during a call IP Phone uses Internet line to send voice so this voice quality is affected by network condition So sometimes you will be able to face this issue according to your network condition No registration Check server setting up or OS If there is a network ...

Страница 30: ... occur 5times Repair with charge The case of the company loss the product customer request to repair Refund the price adding up The case of the company does not have parts of the product to repair within retention period 10 of the amount after depreciation The case of the company has parts of the product but repair is impossible Refund the amount after depreciation Impossible to repair Pay fee for...

Страница 31: ... the production process are free exchanged or repaired from the store you purchased After 12 months After the warranty the repair and exchange service are continually offered for ongoing products Repair and transportation fees will be charged Exceptions Lost or stolen Inadvertent damage of users Abuse misuse and unauthorized repairs Improper storage conditions Natural Disasters The warranty is bas...

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