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16. Warranty
We warrant this instrument to be free from defects in material and workmanship and agree to repair
or replace free of charge, at option of APERA INSTRUMENTS, LLC, any malfunctioned or damaged
product attributable to responsibility of APERA INSTRUMENTS, LLC for a period of TWO YEARS (SIX
MONTHS for the probe) from the delivery.
This limited warranty does NOT cover any damages due to:
Accidental damage, transportation, storage, improper use, failure to follow the product instructions or
to perform any preventive maintenance, unauthorized repair or modifications, normal wear and tear,
or other external causes or actions beyond our reasonable control.
To get the fastest warranty fulfillment, go to support.aperainst.com and click “New Support Ticket” on
the upper right corner. Type your email in the requester field, “Warranty” in the Subject field, and then
input the following information in the description field:
Ը Your full name
Ը Product model that needs warranty fulfillment
Ը Serial number of the product (can be found on the back sticker of the tester body)
Ը What problem or issue you had experienced with the product
Ը Attach a photo of your proof of purchase
Ը Attach a photo of the problematic product
Then click Submit. One of our customer care specialists will help you fulfill the warranty within one
business day.
APERA INSTRUMENTS, LLC
Address: 6656 Busch Blvd, Columbus Ohio 43229
Tel: 1-614-285-3080
Email: [email protected]
Website: aperainst.com
