Technical Support
-- E-18 --
5.2.
Troubleshooting
Write problems
Symptom
Possible Causes
Solutions
Bad connection between
IDE cable and your
CD-R/RW drive.
Ÿ
Ensure that cables or IDE connectors are not
damaged, bent or dented. Check especially the
pins.
Conflicts with other IDE
devices.
Ÿ
Ensure the Master/Slave device setting of
CD-R/RW is not conflict with the other IDE
device connected to the same IDE port.
No drive recognition
Using other writing software
which not supports your
CD-R/RW drive.
Ÿ
Use the writing software provided with this
CD-R/RW drive. When using other software,
ensure your CD-R/RW drive is supported by
contacting the software supplier.
Using other writing software
which not supports your
CD-R/RW drive.
Ÿ
Use the writing software provided with this
CD-R/RW drive. When using other software,
ensure your CD-R/RW drive is supported by
contacting the software supplier.
Disc inserted upside down.
Ÿ
Reinsert the disc with label side up.
No power.
Ÿ
Check if the power cord is securely connected to
the connector.
IDE cable isn’t connected
properly
Ÿ
Ensure the cable of IDE connectors are not
damaged, bent or dented. Check especially the
pins.
Cannot write
Install more than one CD
writing software
simultaneously.
Ÿ
Remove other writing software. Just keep one
software on your harddisk.
Wrote with another writing
software
Ÿ
If different writing software is used comparing to
the previous writing, errors may occur. Use
always the same writing software.
Cannot add writing on
CD-RW
Short of CD-R/RW capacity
Ÿ
Capacity of CD- R/RW media is limited to 650MB
(74 min-type) including lead-in, lead-out and
TOC data. Use a new CD-R/RW media if the
capacity is insufficient for the additional data.
CD-R/RW media not
compatible with the highest
speed.
Ÿ
Use the highest speed compatible discs or writ
with lower speed.
Defective CD-R/RW media.
Ÿ
CD-R/RW media may be dirty, scratched or
damaged. Rewrite on another CD-R/RW media.
Using other writing software
not bundled with your
CD-R/RW.
Ÿ
Use the writing software provided with this
CD-R/RW drive. When using other software,
ensure your CD-R/RW drive is supported by
contacting the software supplier.
Source Drive not support
highest speed on the fly.
Ÿ
Copy all files to harddisk, then write from
harddisk to CD-R. Otherwise, pls slow down
writing speed.
Source Disc is bad-quality
Ÿ
Make image files then burn image file onto the
CD-R/RW disc.
Cannot write at highest
speed
DMA function disable
Ÿ
Ensure to enable DMA function on both source
and target drives.
