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Reason Solution
1
、
1. Unit power break for a long
time
(time turn to zero as default)
Please refer to the manual for time
synchronization
2.Minority staff fingerprint false
accepted
1
、
Please refer to the manual. You
can add the records manually.
2
、
Please refer to the manual. You
can adjust the fingerprint matching
precision.
3
、
Enroll another fingerprint. And then
try again.
6.4 The user can not identify
Reason Solution
1
、
In the sleeping mode
Press any key one the keypad
2
、
The device is communicating
or communication interruption
1.Disconnect the connection
2.Resolve the wire interruption
3
、
Fingerprint sensor control
board abnormal
Restart the machine.
6.5 Staffers can’t pass although he used the ID+FP mode
Reason Solution
1
、
Enter wrong User ID
Enter the correct User ID
2
、
This user do not have the 1:1
identification privilege
Set the 1:1 identification privilege
6.6 The unit beeps automatically when no one punches in/out
Reason Solution
1. Direct sun light or too bright
light
Avoid direct sun light or other bright light
2. Latent fingerprint on the
surface of sensor
Clean sensor surface
(
adhesive tapes
recommended
)
Notice:
If you have any other problems, please kindly email us the log files in zip or
rar (The log files are in the folder “Log” in the installation directory of the software)!