HAVING
REGISTRATION
ISSUES?
I ENTER A PASSWORD BUT IT DISAPPEARS
Use a password that is 6-12 characters using
only letters and numbers- no symbols.
THE REGISTER BUTTON ISN'T LIGHTING UP
Ensure you've manually entered the verification
code and are using a password that is 6-12
characters with only letters and numbers
I'M REGISTERED BUT CAN'T LOG INTO THE APP
Click 'Forgot Password' and reset to one that is
6-12 characters using only letters and numbers.
MY WATCH'S QR CODE IS SHOWING '000000'
Make sure your SIM is activated, insert or re-
insert chip side up, cut corner going in first, and
push deeply until it clicks into place. Go to
Settings-Reboot and wait up to 5 minutes. The
code will automatically change with service.
APP
WATCH REGISTRATION ISN'T COMPLETING
Remove punctuation from the Nickname.
e.g. enter name as
Sarah
, not
Sarah's Watch
I NEED TO CHANGE MY APP ACCOUNT REGION
Log back in to your previous, incorrect region.
Go to ME and click Delete Account. Re-register
your account to North America. You may use
your previously registered email address.
NEED MORE HELP?
Visit our Support page or call us on +1 888 787 4757 (8am-
3pm Mon-Fri MST) or email us at [email protected]
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