13
with warm and soapy water.
To remove any foods that have been
cooked onto the bottom of the pot,
simply soak it overnight in soapy water
and rinse it the next day.
The exterior of the slow cooker can be
wiped with a damp cloth and dried.
Do not use harsh abrasive cleaners or
scouring pads to clean any parts of the
slow cooker as this will damage the sur-
face.
UK & EU Guarantee
Your new Andrew James product comes
with a 24 month guarantee and a 2 year
fixed warranty, effective from receipt con-
firmation. Your receipt or order number is
required as proof of purchase date so it is
imperative that you keep it safe. This guar-
antee only applies if the item has been
used solely for the use intended, and all
instructions have been followed according-
ly. Please note this product is only for do-
mestic use only and is not for commercial
use.
Abuse of your product will invalidate the
guarantee. Returned goods can only be
accepted if repackaged properly within the
original colour product box, and presented
with the original receipt of sale/order
number. This does not affect your statuto-
ry rights.
Returned products must be cleaned and
returned to us in as close to delivery condi-
tion as possible.
If your product develops a problem with-
in the first 12 months of the fixed war-
ranty, we will pay all shipping costs to
have it returned to us. After 12 months
the customer will be liable for the cost of
returning the product to us. We will then
pay to have the repaired/replaced item
shipped back to the customer.
If you wish to return your item for a full
refund, you have the right to do so within
the first 7 days. For our returns policy
please go to:
Customers are responsible for any taxes
applied to our products when they are
shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us,
we will aim to repair or replace it within
30 days of receipt.
The guarantee does not cover any defect
arising from improper use, damage, build
-up of lime scale or repair attempts made
by third-parties. Also, the guarantee does
not cover normal wear and tear of indi-
vidual parts.
Electrical Information
Always ensure the voltage on the rating
label corresponds to the power supply
where the product is being used.
WARNING! This product must be con-