UK and EU Guarantee
Your new Andrew James product comes with a 24 month guarantee and a 2 year fixed warranty, effective from receipt confirmation. Your
receipt or order number is required as proof of purchase date so it is imperative that you keep it safe. This guarantee only applies if the item
has been used solely for the use intended, and all instructions have been followed accordingly. Please note this product is only for domestic
use only and is not for commercial use.
Abuse of your product will invalidate the guarantee. Returned goods can only be accepted if repackaged properly within the original colour
product box, and presented with the original receipt of sale/order number. This does not affect your statutory rights.
Returned products must be cleaned and returned to us in as close to delivery condition as possible.
If your product develops a problem within the first 12 months of the fixed warranty, we will pay all shipping costs to have it returned to us.
After 12 months the customer will be liable for the cost of returning the product to us. We will then pay to have the repaired/replaced item
shipped back to the customer.
If you wish to return your item for a full refund, you have the right to do so within the first 7 days. For our returns policy please go to
www.andrewjamesworldwide.com
Customers are responsible for any taxes applied to our products when they are shipped outside of the EU.
All of our prices are inclusive of VAT.
Once a product has been returned to us, we will aim to repair or replace it within 30 days of receipt.
The guarantee does not cover any defect arising from improper use, damage, build-up of lime scale or repair attempts made by third-parties.
Also, the guarantee does not cover normal wear and tear of individual parts.
Contact Details
Andrew James UK LTD
Unit 1
P C Henderson Premises
Bowburn North Industrial Estate
Bowburn
Co Durham
DH6 5NG
Customer Service / Technical Support- Telephone 0844 335 8464
(Monday – Friday 9am –8pm)
(Saturday – 9am –5pm)
(Sunday – 9am –5pm)
Customer Service/ Technical Support Email:
Website:
www.andrewjamesworldwide.com
Copyright Andrew James
Die deutsche Version der Bedienungsanleitung finden Sie unter
www.andrewjamesworldwide.com
Veuillez trouver la version francaise du manuel d’utilisation sur: www.andrewjamesworldwide.com