Transport and storage
36
8.1.3
Device return information
WARNING
Risk of damage to health due to improper decontamination!
Perform a professional decontamination before returning the device.
ATTENTION
The manufacturer must refuse acceptance of contaminated devices. The sender may be
liable for any damage caused by inadequate decontamination of the device.
Please contact our service department to receive a return authorization number
(RAN). This number has to be attached to the outside of the box in a clearly visible
manner. Returns without RAN will not be accepted!
Please clean all device parts, removing any biologically hazardous, chemical or radio-
active contamination (see also the section “Disinfecting the device”, page 31.)
Download the decontamination declaration as an editable PDF document in German
and English from the Internet, see:
https://www.analytik-jena.com/fileadmin/content/service/customer/Declara-
tion_of_decontamination_en_01.pdf
Complete the form and attach the signed decontamination declaration to the outside
of the shipment.
Only use the original packaging for the shipment and insert the transport lock. If the
original packaging is no longer available, please contact Analytik Jena or your local
distributor.
Please attach the warning note
“CAUTION! SENSITIVE ELECTRONIC DEVICE!” to the packaging.
Please include a sheet containing the following data:
Name and address of the sender
Name and telephone number of a contact for inquiries
A detailed description of the fault, the precise conditions and situations under which
the fault occurs
Return authorization
number (RAN)
