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©2003-2021 Anago Ltd
FREQUENTLY ASKED QUESTIONS
How do I set up the Knife Sharpness Tester?
We supply a laminated A3 Quick Start Guide with pictures and simple-to-follow
instructions. Follow this guide for initial setup.
We recommend establishing an in-house Anago Champion. This person can be trained
at the commissioning session and becomes a key contact for our Service Technician.
How do I get the best results from our knife testing?
Each test will provide an immediate visual result on the sharpness of the knife.
Connect the KST to a PC with the included PC software, this will allow you to save the
test data for further analysis.
Most sites choose to use Anago Analytics that allows individuals/ shifts/ plants the
ability to develop a more in depth understanding of how knife sharpness is progressing
corresponding to productivity/safety intentions within the organization.
What is included with my Sharpness Tester?
Knife Sharpness Tester
Operating Manual
USB Cable
Power Cable
Quick Start Guide
Calibration Mass
USB flash drive (with included software and manuals)
Access to Service Support line.
1-year warranty against any manufacturing defects.
What are the ongoing operational costs?
Anago Test Media consumable is required to run tests. One box of Test Media (5 rolls)
will run approximately 625 tests, depending on knife length (approx. 125 tests per roll).
Anago’s optional online Analytics has a monthly subscription cost per site.
For US-based customers, we recommend an annual ½ day onsite visit from our Service
Technician (flat rate of USD$500, plus travel costs, plus any parts not covered by
warranty).
Anago genuine Test Media will ensure your machine runs efficiently and can be
purchased from [email protected].
Who do I talk to when I have a problem?
We have a dedicated support line directly to the engineers. This can be done through
email ([email protected]) or by skype/ phone 352-397 2858.
For US-based customers, we also have our service technician based in Missouri for site
visits. He can spend time with your Anago Champions, diagnosing issues, completing
service work and helping to train employees in sharpness management.
Check out our YouTube channel for frequently requested video tutorials
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