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Troubleshooting

63

 N1000 Series User Manual

FIG. 63  

Video Source Outputting Restricted Content Screen

FIG. 64  

Video Encrypted Screen

Displayed when Decoder....

...and Encoder....

Notes

• is receiving a stream from an 

Encoder 

• is receiving HDCP-protected 

content from the video source, but 

is not set up to pass it. 

Please call SVSI Technical Support to enable this 

feature.

Displayed when Decoder....

Notes

• is receiving a stream from an Encoder it can not decrypt

Make sure the Decoder has the correct password for decrypting 

the stream.  To reset the password, go to the 

Security

 page on 

both the Encoder and Decoder and click the 

Reset

 button. Refer 

to the 

Security Page

section on page 56 if you are not sure where 

to find this setting.

Содержание NMX-DEC-N1222

Страница 1: ...INSTRUCTION MANUAL SVSI N1000 MPC SERIES ENCODERS DECODERS DIGITAL MEDIA DISTRIBUTION SWITCHING SOLUTION NMX ENC N1122 NMX DEC N1222 NMX ENC N1133 AND NMX DEC N1233...

Страница 2: ...outlet 10 PROTECT the power cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the apparatus 11 ONLY USE attachments accessories spec...

Страница 3: ...tween the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for h...

Страница 4: ...Unit Control 18 Changing IP Addresses 19 Option 1 Assigning IP Addresses Individually using the Settings page 19 Option 2 Assigning IP Addresses to Multiple Units using CSV files 19 Switching and Scal...

Страница 5: ...gs Page 42 Decoder Setup Section 43 Advanced Settings 45 RS232 Settings 47 Network Setup Section 47 Status Section 48 Change Password 49 Software Section 49 Audio Downmixer Settings 50 Crop Pan Zoom P...

Страница 6: ...ations Common Applications The N1000 Series is the perfect solution for any low latency application and video matrix smaller than 32x32 Common applications include classrooms conference rooms performi...

Страница 7: ...Button 2 Device ID Discovery Button 3 Power Status Indicators 8 1 12VDC Input not needed with PoE 2 Status Indicators 3 RJ45 Auto Sensing Gigabit Ethernet Switch Port PoE 4 RJ45 Auto Sensing Gigabit E...

Страница 8: ...pported by Encoders 2 USB Standard A Ports supported by Decoders 3 Device Reset Button 4 Device ID Discovery Button 5 Power Status Indicators 9 1 12VDC Input not needed with PoE 2 Status Indicators 3...

Страница 9: ...ed above HDMI LED On green when an HDMI connection exists STAT LED Same as STATUS LED described above STRM LED On green when the unit is streaming video P0 POE 8 wire RJ45 female 10 100 1000 Mbps 10 1...

Страница 10: ...y part number N9312 to the unit s two pin terminal block plug connector labeled 12V 2A Network PoE units If using PoE to power the unit you should already have a network connection Externally powered...

Страница 11: ...nd Connecting Encoders to the Network and Configuring Stream Settings on page 16 for more information on these connections FIG 7 Installing Mounting Wings Rack Mounting N1000 Series Stand Alone Units...

Страница 12: ...ure 10 FIG 10 Fully Populated Card Cage 6 For proper airflow cover any unused card slots with faceplate blanks Blanks are sold separately part number N9210 7 Make sure the Card Cage s power cord is pl...

Страница 13: ...eo and audio quality at bandwidths appropriate to any network segment or link Matrix switches as large as 1200x800 have been constructed on a house network using SVSI equipment Alternatively many cust...

Страница 14: ...t 14 N1000 Series User Manual 3 Double click the wired interface to your AV network and then click the Properties button 4 Scroll down in the list to the Internet Protocol Version 4 TCP IPv4 option Hi...

Страница 15: ...monitors do not support embedded audio When using such a display use the AUDIO port for separate transmission of sound and turn HDMI Audio off on the Settings page to avoid video display issues Power...

Страница 16: ...PoE applications connect a 12V regulated power supply N9312 to the two pin terminal block plug connector labeled 12V 2A NOTE In order for the unit to receive PoE it must be connected to a switch or ot...

Страница 17: ...Login page is only displayed if N Able s stored username password does not match the unit s username password A default system will match 5 The Settings page is displayed see Figure 15 6 Change the S...

Страница 18: ...ed to the network Auto IP checks the network for available IP addresses in the 169 254 xxx xxx range and then makes an appropriate static assignment to each unit It may be beneficial in some applicati...

Страница 19: ...nfigured import the CSV file back into N Able to assign those parameters to the appropriate devices Reboot the devices to activate the new settings This procedure can be used to configure multiple net...

Страница 20: ...Installing and Configuring Your AV Equipment 20 N1000 Series User Manual FIG 17 Encoder Connection to Source N1000 Encoder PoE Enabled Switch Network HDMI Cable Cat 5 Cable...

Страница 21: ...am The output of a Decoder is the digital video and or audio being transmitted out to the display device Seamless Switching The N1000 Series supports seamless switching capability if all of the source...

Страница 22: ...dant power supplies Graphical presentation of video network connections Full configuration control assign fixed IP addresses for each SVSI component adjust variable bit rate for each video stream etc...

Страница 23: ...mmon cell for the desired Encoder Decoder streaming combination 9 Click the Take button to make the change to your matrix The radio button turns green to indicate the connection was successful WARNING...

Страница 24: ...now the Encoder passwords it needs to establish communication Assign Encoder hotkeys Add remove Encoders from the Decoder s list Passwords By default KVM streams are encrypted with a common password Y...

Страница 25: ...the GUI you can access all other main pages by clicking the links in the top navigation bar Figure 21 shows the navigation bar and provides hot links to the sections of this chapter which describe ea...

Страница 26: ...ivided into several sections and also has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Encoder Setup Section on page 27 Ad...

Страница 27: ...mit stream number To better understand this setting think of Encoders more like a channel on a cable box rather than a traditional AV Matrix Each Encoder must have a unique stream number just like eve...

Страница 28: ...source requires It is best to do hard set for all permanently installed sources e g cameras cable boxes etc but leave Auto on for periodic sources e g laptop inputs Advanced Settings Refer to Advance...

Страница 29: ...g automated processes from N Able or N Command from occurring This does not prevent a control system from making changes or a user from manually making changes Input Level Gain Left Right Select a PRE...

Страница 30: ...ntify units This is useful for larger network integrations when broadcast packets will not cover the entire network Enabled by default Discovery Interval secs Determine how often in seconds the unit t...

Страница 31: ...69 254 xxx xxx with Netmask of 255 255 0 0 and Gateway address of 169 254 1 1 will be automatically assigned to the N1000 Encoder by the control software When set to DHCP an IP Address in the range of...

Страница 32: ...will be rejected However connection attempts from the same IP will override the current connection Port 50002 Source IP Shows the IP address of the currently connected device or displays Disconnected...

Страница 33: ...tions are described in Table 6 FIG 29 Software Section TABLE 6 Settings Page Software Section Option Description Serial Displays the serial number of the N1000 Encoder MAC Address Displays the MAC add...

Страница 34: ...age appears in the list a transition time can be set for each image Save Click to save the current configuration Name Enter a name for the playlist Output Mode Select the HostPlay output resolution Th...

Страница 35: ...Commands can be saved for future use and executed later The IR Code menu lists all saved IR commands See Table 8 for option descriptions FIG 31 IR Page TABLE 8 IR Page Options Option Description IR Co...

Страница 36: ...Event Create delete test events to be performed when the Encoder powers on Visit our website for more details on Application Programming Interface API commands Video Cable Connected Event Create delet...

Страница 37: ...e sending commands from the Serial page will always return a No Data message and fail to send the commands FIG 33 Serial Page TABLE 10 Serial Page Options Option Description Serial Code Create select...

Страница 38: ...twork Enabled by default When disabled the unit works like a non KVM unit and ignores any keyboard or mouse activity Multiaccess Enable to allow multiple Decoders to access this Encoder at the same ti...

Страница 39: ...rameters displayed on the right side of the screen Use the Encode button to translate the changes into a new EDID and click Set EDID NOTE The source will need to be disconnected while modifying EDID s...

Страница 40: ...d UDP messages the unit receives It also displays the web browser s IP address and gives you options to Refresh and Reset Logs FIG 37 Logs Page LLDP Page Click the LLDP link at the top of any of the m...

Страница 41: ...section on page 41 you can access the GUI main pages by clicking the links in the top navigation bar Figure 39 shows the navigation bar and provides hot links to the sections of this chapter which de...

Страница 42: ...l sections and also has links to other dialog boxes for additional configuration options Refer to the following sections for detailed descriptions Decoder Setup Section on page 43 Advanced Settings on...

Страница 43: ...ansmit stream number To better understand this setting think of Decoders dialing up channels on a cable box rather than a traditional AV matrix Each decoder can dial in a different active channel Audi...

Страница 44: ...d Settings on page 45 for details on the options available from this link RS232 Settings Refer to RS232 Settings on page 47 for details on the options available from this link Allow SVSI Multicast Dis...

Страница 45: ...g changes or a user from manually making changes Input audio for LocalPlay Select to enable the input audio when the Live Local menu is set to one of the local images YCbCr 4 2 2 Output Set YCbCr outp...

Страница 46: ...esignated slave Serial Slave Address Enter the IP address of the serial slave device IR Command Holdoff Set the delay between IR command portions The default setting is 25 ms IR commands are sent in t...

Страница 47: ...169 254 xxx xxx with Netmask of 255 255 0 0 and Gateway address of 169 254 1 1 will be automatically assigned to the N1000 Decoder by the control software When set to DHCP an IP Address in the range...

Страница 48: ...rrent connection Port 50002 Source IP Shows the IP address of the currently connected device or displays Disconnected if no connection exists Port 50002 can only accept a single external connection at...

Страница 49: ...ions are described in Table 18 FIG 47 Software Section TABLE 18 Settings Page Software Section Option Description Serial Displays the serial number of the N1000 Decoder MAC Address Displays the MAC ad...

Страница 50: ...o source Center Gain slider Set percentage of audio on center channel mixed into left and right output when downmixing Front Gain slider Set percentage of audio on front left and right channels mixed...

Страница 51: ...tion table on page 43 for more information TABLE 20 Crop Pan Zoom Page Options Option Description X1 Y1 Set pixel coordinates of viewing area top left X2 Y2 Set pixel coordinates of viewing area botto...

Страница 52: ...in the chosen image playlists If more than one image appears in the list a transition time can be set for each image Save Click to save the current configuration Name View edit playlist names Output M...

Страница 53: ...ommands can be saved for future use and executed later The IR Code menu lists all saved IR commands See Table 22 for option descriptions FIG 51 IR Page TABLE 22 IR Page Options Option Description IR C...

Страница 54: ...nt Create delete test events to be performed when the Decoder powers on Visit our website for more details on Application Programming Interface API commands Video Cable Connected Event Create delete t...

Страница 55: ...e sending commands from the Serial page will always return a No Data message and fail to send the commands FIG 53 Serial Page TABLE 24 Serial Page Options Option Description Serial Code Create select...

Страница 56: ...efault password for stream encryption To successfully communicate the Decoder must know and match the Encoder password FIG 54 Security Page KVM Page Click the KVM link at the top of any of the main we...

Страница 57: ...by this setting only KVM functionality Switch Disconnect Switch to or disconnect from the Encoder mentioned above KVM Advanced Settings Enable to access the Advanced settings described below KVM Enco...

Страница 58: ...to view the EDID information of the connected output display FIG 56 EDID Page TABLE 26 EDID Page Options Option Description EDID Display Shows the EDID of the display that is connected to the Decoder...

Страница 59: ...d UDP messages the unit receives It also displays the web browser s IP address and gives you options to Refresh and Reset Logs FIG 57 Logs Page LLDP Page Click the LLDP link at the top of any of the m...

Страница 60: ...ocalPlay appears set Decoder to Live play mode and verify network is configured properly No audio is detected If there is no audio on all Decoders verify audio settings are correct on Encoder If there...

Страница 61: ...oder stream on the network is set to HostPlay or does NOT have a valid input video signal Seeing this screen means that the Decoder CAN communicate with the Encoder across the network It is a good way...

Страница 62: ...eiving the stream from the intended Encoder However the video signal being sent to the Encoder is not supported Please refer to the AMX website for supported resolution lists for specific products Dis...

Страница 63: ...ideo source but is not set up to pass it Please call SVSI Technical Support to enable this feature Displayed when Decoder Notes is receiving a stream from an Encoder it can not decrypt Make sure the D...

Страница 64: ...ponsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX Warranty and Return Policy and related documents can be viewed download...

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