AMT Datasouth Fastmark M5e, Руководство пользователя

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Troubleshooting
Common problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem Possible Cause Recovery Procedure
Power indicator does
not illuminate * The power cord is not
properly connected.
* Plug the power cord in printer and
outlet.
* Switch the printer on.
Carriage Open
* The printer carriages
are open.
* Please close the print carriages.
Not Printing
* The external interface
cable is not connected
correctly.
* The wireless or
Bluetooth device is not
correctly connected
between host and
printer.
* The port specified in the
Windows driver is not
correct.
* Re-connect interface cable or
replace cable.
* Please reset the wireless device
setting.
* Select the correct printer port in
the driver.
* Clean the printhead.
*
Print head’s harness connector(s)
are not properly connected. Turn
off the printer and reconnect.
* Check your program if there is a
command PRINT at the end of
the file. There should be a CRLF
at the end of each command line.
No print on the label
* Label or ribbon is
incorrectly installed.
* Using the wrong type of
media or ribbon.
* Follow the instructions in loading
the media and ribbon.
* Ribbon and media are not
compatible.
* Verify the ribbon-inked side.
* The print density setting is
incorrect.
No Ribbon
* Running out of ribbon.
* The ribbon is installed
incorrectly.
* Supply a new ribbon roll.
* Pleas
e refer to the steps in user’s
manual to reinstall the ribbon.