Maintenance
Manual
15
Ampco
Pumps
Company
This
policy
is
intended
for
returns
that
are
not
covered
by
product
warranty,
i.e.
wrong
pump
or
part
was
ordered,
customer
canceled
order,
etc.
Before
returning
any
product,
contact
us
for
a
Returned
Material
Authoriza on
Number
(RMA#).
This
will
eliminate
confusion
when
the
parts
are
received
and
facilitate
processing
the
return.
No
ac on
will
be
taken
on
returned
parts
without
an
RMA.
Type
of
Return
Restocking
Charge
Standard
pump
with
a
replacement
order
10%
Standard
pump
without
a
replacement
order
15%
Standard
parts
with
a
replacement
order
5%
Standard
parts
without
a
replacement
order
10%
Addi onal
restocking
charges
may
be
assessed
for
any
of
the
following
circumstances.
1.
Special
order
motors
and
seals
are
not
returnable
unless
we
have
a
use
for
them.
Credit
will
be
determined
on
a
case
‐
by
‐
case
basis.
2.
Impellers
that
are
trimmed
to
a
diameter
that
we
don’t
regularly
use
are
not
returnable.
Credit
will
be
determined
on
a
case
‐
by
‐
case
basis.
3.
Used
seals
and
motors
are
not
returnable.
Credits
Credit
will
be
issued
only
a er
parts
are
returned
and
inspected.
Customer
is
responsible
for
packaging
parts
so
they
are
returned
in
“as
new”
condi on.
Any
labor
required
by
Ampco
to
return
the
parts
to
“as
new”
condi on
will
be
deducted
from
the
credit.
Return
Policy
Ampco
Pumps
Company
SP
Series
Manual
M
‐
015
RevC
6.19
