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www.amcrestgps.com
FAQ
Q
: I tried to activate my GPS tracker with the activation form, but never received my password. What do I do?
A
: Contact customer support at [email protected]
Q
: Why is my device not getting GPS signal?
A
: When the GPS tracker is experiencing interference, the GPS light (blue) will begin blinking. This means that no wireless signal is
available and the device is actively searching for a new signal. Please bear in mind that many major cities have GPS dead zones, and
GPS signal may not reach underground.
Q
: How long does my device’s battery last?
A
: The battery should last up to 14 days, but may deplete faster if more activity is detected.
Q
: How do I know when the AM-GL300 is completely charged?
A
: In order to make the device more discreet, the AM-GL300 will show not outward indication of battery life except when it is
connected to a power supply. You can view current device battery and other metrics on amcrestgps.com under the Map tab.
Q
: I just bought an additional Amcrest GPS Tracker. How can I start tracking this device if I already have an amcrestgps.com account?
A
: First, activate your GPS Tracker on [insert link]. Create a new asset and build its profile. Next, create a new Hardware device and
set its linked asset to the asset profile you’ve just created.
Q
: How do I reset my Amcrest GPS Tracker?
A
: In order to reset your GPS Tracker, press and hold the thumb-sized button on the front of the device until the blue LED light
begins to flash. It will automatically reconnect to the network.
Q
: Can I change how often my GPS Tracker pushes signal updates to the network?
A
: Unfortunately at this time, the Amcrest GPS Tracker only sends updates at 1-minute intervals in order to maximize the battery life
of the device.