Version 1.0
©Copyright 2016, Ambient LLC. All Rights Reserved.
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14
Troubleshooting Guide
If your question is not answered here, you can contact us as follows:
1.
Email Support:
2.
Technical Support: 480-346-3380 (M-F 8am to 3pm Arizona Time)
Problem
Solution
Radio controlled clock does not update or
time is wrong.
Hang the clock on a wall
. Laying the clock flat
on a surface will result in poor reception.
Be patient. Wait at least one week before
contacting Ambient Weather.
The RCC is a
shortwave signal originating near Fort Collins,
Colorado, and travels thousands of miles by
bouncing off the ionosphere. The signal is better
at night due to solar interference during the
daytime. The farther you are from Colorado, the
weaker the signal. Urban environments can also
affect the signal strength.
Locate the Clock at night near a window or
outer wall, and away from other radiating
sources, like wireless routers or TVs.
This will
insure the best reception possible.
Replace the batteries in the clock if
required.
Low batteries are often the cause for
weak reception.
Check your Time Zone Setting.
Make sure
your time zone is set properly in the clock
settings.
Avoid closed in areas.
Closed in areas such as
basements are not recommended.
The clock is off by increments of an hour.
Check your Time Zone and DST
Settings.
Make sure your time zone and DST
switches are set properly.
The clock does not respond to commands.
Press the reset button on the back of the clock.
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Liability Disclaimer
Reading the “User manual” is highly recommended. The manufacturer and supplier cannot accept any
responsibility for any incorrect readings and any consequences that occur should an inaccurate reading
take place.
This product is not to be used for medical purposes or public information.
The specifications of this product may change without prior notice.
This product is not a toy. Keep out of the reach of children.
