4. Troubleshooting
During the use of the product, if you encounter the following situations, you can check it and solve it independently.
No.
Problems
Robot cannot be charged
Charging Dock has no electricity.
Get stuck by objects.
Get stuck under furniture.
Get stuck on carpet.
Charging Dock has no electricity.
The location of Charging Dock is
not correct.
Ensure the charging cord is plugged into the dock and wall outlet,
and the light on the Charging Dock is white.
Clean the charging connection points on both Charging Dock and
bottom of the Robot with dry cloth.
Please turn the robot over and check if the main power switch at the
bottom is turned on. "1" means power on, and "0" means power off.
It can be charged normally only when the main power switch is turned on.
Pick up objects like clothing, scraps of paper, power cords, and
fragile objects to avoid Robot stuck before it starts working.
Robot’s slimmer body would work with most of the furniture but it still
probably gets stuck. Notice: the lowest height is 3 inches.
Robot is not suitable for use on long-pile carpet. Before using Robot on
a short-pile area rug with tasseled edges, please fold area rug’s edges
to prevent Robot from tangling.
Ensure the charging cord is plugged into the dock and wall outlet,
and the light on the Charging Dock is white.
Position the Charging Dock on a hard level surface (not on a dark-colored
surface or high-pile carpet) and refer to the suction“position the charging
dock”in Manual.
The poor connection of the charging
contact points.
The power switch at the bottom of the
robot vacuum is off.
Robot cannot be charged
Robot cannot dock
Causes
Solutions
1
2
3
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