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Copyright 2008 The Amanda Company, All Rights Reserved

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Vdex-40

Installation & Administration

Version 1.3f

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Содержание Vdex-40

Страница 1: ...Copyright 2008 The Amanda Company All Rights Reserved 1 of 48 Vdex 40 Installation Administration Version 1 3f...

Страница 2: ...izing SIP IAX Settings for each Extension 15 CHAPTER 8 SIP PHONE CONFIGURATION 16 X Lite Soft Phone SIP Configuration Settings 16 CHAPTER 9 CREATING IVR MENUS AUTO ATTENDANTS 19 Recording IVR Message...

Страница 3: ...BACKING UP THE VDEX SYSTEM 36 CHAPTER 21 REMOTELY CONNECTING TELEPHONES TO VDEX 37 CHAPTER 22 RESETTING THE SYSTEM TO FACTORY DEFAULT 38 CHAPTER 23 TRACING PROBLEMS CONNECTING TO VDEX USING PUTTY SSH...

Страница 4: ...or other tort THE AMANDA COMPANY AND TECHNOCO PTY LTD TECHNOCO MAKES NO EXPRESS OR IMPLIED WARRANTY AGAINST UNLAWFUL OR UNAUTHORIZED USE OF VDEX OR ITS CAPABILITIES AND HEREBY DISCLAIMS ALL LIABILITY...

Страница 5: ...fic factory defaults from those defined for the country in which the product is in use will negate and relevant compliaces and cuase the product to malfunction IMPORTANT NOTICE RE POWER FAILURE EMERGE...

Страница 6: ...ve the Vdex system power supply and network cable from the Vdex box Connect the network cable to the LAN port on Vdex system and to an available port on your network router switch or hub Connect up to...

Страница 7: ...nternet telephony system When you hear this message press 654321 to check or change the IP address and network mask of the Vdex system The Vdex system will speak the current IP address and network mas...

Страница 8: ...owser to http 192 168 0 157 wizard to run the Vdex Wizard Using the Vdex Wizard you can change the IP address network mask assign the gateway IP address DNS settings SMTP server and email from account...

Страница 9: ...__ Secondary DNS _____________________ Figure 2 Step 3 Email Configuration Set the SMTP server value to the name of the SMTP server or IP address of the SMTP server to be used to send voicemail to ema...

Страница 10: ...ralia New Zealand and Singapore Step 5 Administrator Password In this final step you ll be prompted to enter a password and to confirm the password figure 4 to use the Vdex management interface Druid...

Страница 11: ...Copyright 2008 The Amanda Company All Rights Reserved 11 of48 Figure 4 Important note The Vdex administrator password is also used when connecting to Vdex via SSH see chapter 23 for more information...

Страница 12: ...ter the following web address into your browser http 192 168 1 99 druid Or if Vdex is using the default IP address point your browser to http 192 168 0 157 druid If everything is connected and configu...

Страница 13: ...op the system Figure 6 Please Note the Druid Lite version does not support some features of the Druid Full version Vdex can be easily upgraded to Druid Full if desired An upgrade license can be purcha...

Страница 14: ...SIP or IAX In most cases you will choose SIP After choosing the type of extension you ll be prompted to enter some basic information about the extension shown in figure 8 Figure 8 When adding an exte...

Страница 15: ...kup etc please see Appendix A Telephone Features Quick Reference for a full listing Customizing SIP IAX Settings for each Extension Once extensions are added to the system each extension s SIP IAX set...

Страница 16: ...box is also typically the same number as the user id account Display Name Enter the name of the person using the extension Password Enter the secret password assigned to the ext Auth ID Set the authen...

Страница 17: ...ite to connect to the Vdex server Figure 10 Tip In this example X Lite is being used to connect to a Vdex system on the same subnet network You can just as easily change the IP address to an external...

Страница 18: ...me subnet as the Vdex system or to the IP address of the router external IP address if connecting to Vdex remotely Username Enter the IAX extension on the Vdex that will be used by Zoiper Password Ent...

Страница 19: ...er doesn t take any action their call can be redirected back to the start menu back to the top of the IVR menu repeating the menu or to an extension such as an operator Allow Direct Dialing to local e...

Страница 20: ...vices Sounds Upload file When uploading a sound file it must be in the following format WAV 8 KHz 16 bit mono Using the following Sound Upload dialog figure 11 browse to the sound file you want to use...

Страница 21: ...during the day and to an auto attendant IVR menu at night Figure 12 shows the Dialplan Manage Inbound Routes DIDs screen To add an inbound route for an FXO port click the down arrow next to Add Inboun...

Страница 22: ...Figure 14 Figure 15 shows calls being routed to extension 101 from 9 00am 5 00pm Monday through Friday everyday month and year Figure 15 Figure 16 shows calls being routed to an auto attendant IVR me...

Страница 23: ...the start time and end time To set the weekdays days or months click the down arrow to the right of each of these items and drag it down over the desired days or months Click ok when finished and clic...

Страница 24: ...from a 9 to an 8 or some other access code such as a four digit code making outbound dialing more restrictive it s easy to do so Figure 17 shows an example of being able to dial a 1 as a lead digit in...

Страница 25: ...and configure the rule to use an 8 as the first digit and then have that digit stripped and set the number of digits dialed to fixed 10 Figure 19 shows an example of this Figure 19 Important Note abou...

Страница 26: ...for users and administrators Figure 20 Figure 21 Room No Enter the number you wish to assign to the conference room PIN Optional enter a password to assign to the conference Callers who attempt to en...

Страница 27: ...is shown in figure 22 Figure 22 Voicemail Parameter Definitions Mailbox Voicemail box number Mailbox numbers are the same as extension numbers For example extension 101 s mailbox is 101 Mailbox Pin Vo...

Страница 28: ...he Amanda Company All Rights Reserved 28 of48 Delete Voicemail after sending email Enable this setting if users would like to automatically delete messages from their mailbox after its been successful...

Страница 29: ...mber to forward calls to Pushing the cfwd button again or dialing 774 cancels call forwarding Extensions that are in do not disturb will forward all calls to voicemail immediately To put an extension...

Страница 30: ...cting the correct time zone for your area Once selected click Save Date Time Settings Figure 23 shows a Vdex system configured for the US Eastern time zone The Vdex does not require setting the date o...

Страница 31: ...ere they can record a message exten 200 1 Dial SIP 101 10 exten 200 2 Dial SIP 102 10 exten 200 3 Dial SIP 103 10 exten 200 4 VoiceMail u101 Looking at the syntax for this example when someone dials e...

Страница 32: ...up to 40 seconds If the call goes unanswered then the caller will be sent to the specified auto attendant for this example aa vdex_demo_ivr exten 888 1 Playback please hold while we connect you exten...

Страница 33: ...the following example to the druid users context modifying the extension number and target phone number appropriately exten 7 1 Dial MSPD fxoall 18004102745 Save the changes to the file and then reloa...

Страница 34: ...s the web address where the firmware will be obtained The default value is http downloads technoco biz vdex40 firmware usa Change the usa to amanda to obtain the latest Amanda firmware update for the...

Страница 35: ...ights Reserved 35 of48 Note If you encounter errors upgrading the firmware make sure you have configured Vdex with valid gateway netmask and DNS settings If so try doing the firmware upgrade a couple...

Страница 36: ...re the backup can also be restored by clicking Restore backup from file Figure 25 Tip To restore a backup you must make sure the file sent to email is located on the local PC used to run the Druid man...

Страница 37: ...users must have some type of broadband connection in order to connect to the Vdex server remotely SIP Phone Configuration SIP phones MUST be configured to use ports 5060 for SIP and ports 10 000 20 00...

Страница 38: ...ns where factory reset is the last button on the screen The reset procedure will reboot the Vdex and will take approximately 5 minutes to complete Remember to re run the Wizard to configure the initia...

Страница 39: ...een downloaded it can be run by double clicking putty exe To connect to the Vdex server set the host name to the IP address assigned to the Vdex system If you wish you can enter a name into Saved Sess...

Страница 40: ...s a great way to troubleshoot complex problems If encountering problems with the systems information gathered here can be crucial in finding a quick solution for the problem After setting verbosity pl...

Страница 41: ...ab and then manual edit configs Using the Config file list select the file you wish to edit and click open Make the appropriate changes to the file save the file and the reload the server for the chan...

Страница 42: ...trunk BTN as the name Host Enter the IP address provided by Broadvox Or as of this writing use either 209 249 3 59 for static SIP trunks or 209 249 3 100 for authenticated SIP trunks Connection Type...

Страница 43: ...rty s display when using the SIP trunk to make outbound calls 3 Click Save to keep the settings and add the SIP trunk 4 If using a static SIP Trunk skip this step Click on the Trunks tab and Manage Tr...

Страница 44: ...case of emergency dial or In case of emergency dial 911 or 9 911 on any telephone Please note that the system will use FXO1 to make the outbound call to 911 by default You MUST make sure at least one...

Страница 45: ...n an extension other than your own dial 777 the extension number to answer the call Single Intercom Page extension To announce a message over the intercom of a single extension press 780 the extension...

Страница 46: ...y back IVR message 0 9 to To play back IVR messages recorded using 7900 7909 ivr_g0 ivr_g9 dial one of the following 7910 Playback IVR message 0 ivr_g0 7911 Playback IVR message 1 ivr_g1 7912 Playback...

Страница 47: ...Depends on the telephone being used Enabling and Disabling busy forwarding on is a feature of the phone Most SIP phones are programmable and come with default codes to enable and disable busy forwardi...

Страница 48: ...el Advanced Options Press to leave a message Press to return to the main menu Mailbox Options Press to record your unavailable message Press to record your busy message Press to record your name Press...

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