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With this set up, you may use as many Amanda ports as you like for
performing notification and/or outbound calls.

3.7

Extensions

If Amanda is going to be the primary attendant, then the KSU extensions that
are connected to the PBX Integration voice board should be set up to receive the
rings and not to receive the indicator messages for external calls. This setting
can be changed from the system configuration menu of the KSU.

For extensions that will receive calls from external lines, you should select Line
Access and set Line Assignment to Ring Only. Each extension requires that this
setup be done for all external lines. When this setup is not done, the voice mail
application receives a loop drop event when the operator makes a supervised
transfer to the voice mail system.

NOTE: Do not connect the first Norstar extension (usually extension 221 or
21, depending on your KSU) to voice mail. This extension is the control set
and, by default, handles certain holds, parks, and so forth which may be more
appropriately handled by a live attendant.

4

Specific Switch Programming

Here are the items that you must configure so that Amanda will integrate prop-
erly with the switch. Under Configuration, Trk/Line Data, set:

1. Trunk data: trunk mode property should be set to

Super

.

2. Trunk data: dial mode should be set to

Tone

.

3. Line data: line type should be set to

PoolA

.

4. Line data: Prime Set should be set to Amanda’s first port’s extension.

Also under Configuration, Line Access, each Amanda extension should be set:

1. Intercom keys: 1

2. Prime line: I/C

3. Line Pool Access: Line Pool A should be set to

N

for Amanda ports that

will not be doing notifications or outbound calling, and

Y

for those that

will need to dial outside lines.

4

Содержание Amanda Portal on Norstar

Страница 1: ...434 4 wire Definity System G3 Ver 4 8434 2 wire Siemens ROLM 9005 and 9006 ROLMphone 400 RP400 Hicom 150E and 300E Optiset E Mitel SX 50 Superset 420 DNIC SX 200ML Superset 430 DNIC SX 2000 Nortel Nor...

Страница 2: ...er if you choose the Hybrid or PBX template 3 2 Ports When you install Amanda you must select which Norstar station ports to con nect to the ports on the voice processing boards in your Amanda system...

Страница 3: ...k set to No On the other hand Full handsfree and Auto handsfree should be set to Yes again on all the lines connected to Amanda ports 3 4 Set Relocation The Set Relocation feature must be disabled Thi...

Страница 4: ...the voice mail system NOTE Do not connect the first Norstar extension usually extension 221 or 21 depending on your KSU to voice mail This extension is the control set and by default handles certain h...

Страница 5: ...Configuration Call Handling DRT Delay as desired 4 Set Configuration Call Handling Trnsfr callbk to a value one higher than DRT Delay 5 Set each of Amanda s extensions Line Access Line Assignment sho...

Страница 6: ...lowing filename norstar tcl Save these changes by clicking the OK button Using a text editor such as Notepad now edit the norstar tcl file It will be in the directory where Amanda was installed usuall...

Страница 7: ...ut trunk integration then no further changes are needed save the file and exit Notepad and your configuration is complete If you do need trunk integration to work then you may need to edit line 11 of...

Страница 8: ...the transfer feature of the switch Similarly the dl_connect parameter is defined as KF KR KP H which presses first the right soft key which should join the caller and callee followed by the left soft...

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