•
With this set up, you may use as many Amanda ports as you like for
performing notification and/or outbound calls.
3.7
Extensions
If Amanda is going to be the primary attendant, then the KSU extensions that
are connected to the PBX Integration voice board should be set up to receive the
rings and not to receive the indicator messages for external calls. This setting
can be changed from the system configuration menu of the KSU.
For extensions that will receive calls from external lines, you should select Line
Access and set Line Assignment to Ring Only. Each extension requires that this
setup be done for all external lines. When this setup is not done, the voice mail
application receives a loop drop event when the operator makes a supervised
transfer to the voice mail system.
NOTE: Do not connect the first Norstar extension (usually extension 221 or
21, depending on your KSU) to voice mail. This extension is the control set
and, by default, handles certain holds, parks, and so forth which may be more
appropriately handled by a live attendant.
4
Specific Switch Programming
Here are the items that you must configure so that Amanda will integrate prop-
erly with the switch. Under Configuration, Trk/Line Data, set:
1. Trunk data: trunk mode property should be set to
Super
.
2. Trunk data: dial mode should be set to
Tone
.
3. Line data: line type should be set to
PoolA
.
4. Line data: Prime Set should be set to Amanda’s first port’s extension.
Also under Configuration, Line Access, each Amanda extension should be set:
1. Intercom keys: 1
2. Prime line: I/C
3. Line Pool Access: Line Pool A should be set to
N
for Amanda ports that
will not be doing notifications or outbound calling, and
Y
for those that
will need to dial outside lines.
4