13
Before Calling For Service
Refrigerator does not operate.
• Confirm freezer control is on.
• Confirm refrigerator is plugged in.
• Check fuse or circuit breaker. Plug in another item at
that wall outlet.
• Wait 40 minutes to see if refrigerator restarts. If
freezer control is on, lights work but 2 fans and
compressor are not operating, refrigerator may be in
defrost cycle.
Refrigerator still won’t operate.
• Unplug refrigerator. Transfer food to another unit
or place dry ice in freezer section to preserve food.
Warranty does not cover food loss. Check warranty
certificate for specific coverage.
Food temperature appears too warm.
• See above sections.
• Allow time for recently added warm food to reach
refrigerator or freezer temperature.
• Check gaskets for proper seal.
• Clean condenser coils.
• Adjust refrigerator and/or freezer control.
• Confirm rear air grille is not blocked. Rear air grille is
located behind left Garden Fresh
™
crisper.
Chiller Fresh
™
system temperature is too warm.
• Slide Chiller Fresh
™
control to colder setting.
• Adjust freezer control to colder setting.
Food temperature is too cold.
• Clean condenser coils.
• Adjust refrigerator control.
• Adjust freezer control to warmer setting. Allow several
hours for temperature to adjust.
Refrigerator runs too frequently.
• It may be normal to maintain constant temperature.
• Doors may have been opened frequently or for an
extended period of time.
• Allow time for recently added warm food to reach
refrigerator or freezer temperature.
• Clean condenser coils.
• Adjust freezer control.
• Check gaskets for proper seal.
Water droplets form on inside of refrigerator.
• It is normal during high humidity periods or if doors
have been opened frequently.
Water droplets form on outside of refrigerator.
• Check door gaskets for proper seal.
• Turn exterior moisture control switch
ON.
Garden Fresh
™
crispers or Chiller Fresh
™
system does
not close freely.
• Check for a package which may prevent drawer from
closing properly.
• Confirm drawer is in proper position.
• Clean drawer channels with warm, soapy water.
Rinse and dry thoroughly.
• Apply a thin layer of petroleum jelly to drawer
channels.
• Confirm refrigerator is level.
Refrigerator has an odor.
• See
Odor Removal instructions in Care and Cleaning
section.
Refrigerator or ice maker make unfamiliar sounds or
seems too loud.
• It may be normal. See
Normal Operating Sounds
section.
Ice maker is not producing ice.
• Confirm ice maker arm is down.
• Confirm household water supply is reaching water
valve.
• Confirm ice maker wiring harness is completely
inserted into proper holes.
• Check for kinks in copper or plastic tubing. Remove
kinks or replace tubing.
• Check electrical connections to water valve coil and
connector block on refrigerator cabinet.
• Confirm freezer section is operating at proper
temperature.
Ice cubes have an odor.
• See
Odor Removal instructions in Care and Cleaning
section.
• Discard ice and clean ice bucket or trays more
frequently. Ice cubes are porous and absorb odors
easily.
Ice cubes stick together or ‘shrink’.
• Empty ice cube bucket or trays more frequently. If
used infrequently, ice cubes may stick together or
shrink.
Ice forms in inlet tube to ice maker.
• Check water pressure. Low water pressure will
cause valve to leak. Self-piercing valves cause low
water pressure. Amana recommends using a
saddle valve. Contact Kleenmaid for availability.
Do not use self-piercing valve. Amana is not
responsible for property damage due to improper
installation or water connection.
