13
Problem
Possible Causes and/or Solutions
Excessive heat
around cookware
on cooktop
Cookware that is not the proper size:
The cookware should be centered above the burner with the bottom
sitting level on the grate. The flame should be adjusted so that it does not extend up the sides of the pan.
Cooktop cooking
results not
what expected
Improper cookware:
Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid, and the
material should be of a medium-to-heavy thickness.
Control knob set to incorrect heat level:
See the “Cooktop” section.
Range is not level:
Level the range. See the Installation Instructions.
Oven will not operate Air in the gas lines:
If this is the first time the oven has been used, turn on any one of the surface burner
knobs to release air from the gas lines.
Electronic oven control set incorrectly:
See the “Electronic Oven Controls” section.
Oven burner flames
are yellow or noisy
Range converted improperly:
If propane gas is being used, contact a service technician or see the
“Warranty” for contact information.
Oven temperature
too high or too low
Oven temperature needs adjustment:
See the “Oven Temperature Control” in the “Electronic
Oven Controls” section.
Convection fan
not turning on
The convection cycle is in the first 5 minutes of operation:
This is normal. The convection fan
will start running approximately 5 minutes into the cycle.
Oven door is open:
If the oven door is opened during convection cooking, the fan will turn off immediately. It
will come back on when the oven door is closed.
Heating elements
have shut off
Oven door was open for too long:
If the oven door remains open for too long, the heating elements will shut
off until the oven door is closed.
Display shows
messages
Power failure (Display shows flashing time.):
Clear the display. On some models, reset the clock, if needed.
See “Clock” keypad feature in the “Feature Guide” section.
Error code (Display shows letter followed by number.):
Press OFF/CANCEL to clear the display. See
“Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. See the “Warranty”
for contact information.
Start needs to be pressed so a cycle can begin (Display shows “PRESS START”.):
See the “Start” keypad
feature in the “Feature Guide” section.
Self-Cleaning cycle
will not operate
The oven door is open:
Close the oven door all the way.
The function has not been entered:
See the “Self-Cleaning Cycle” section.
T
he Self-Cleaning cycle has been run in the past 12 hours:
If a Self-Cleaning cycle has been run, or
canceled after the oven has reached temperature, you will have to wait 12 hours to restart.
Oven cooking results
not what expected
Range is not level:
Level the range. See the Installation Instructions.
The set temperature was incorrect:
Double-check the recipe in a reliable cookbook.
Oven temperature is calibrated incorrectly:
See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven was not preheated:
See the “Baking and Roasting” section.
Racks were positioned improperly:
See the “Positioning Racks and Bakeware” section.
Not enough air circulation around bakeware:
See the “Positioning Racks and Bakeware” section.
Darker browning of food caused by dull or dark bakeware:
Lower oven temperature 25°F (15°C)
or move rack to a higher position in the oven.
Lighter browning of food caused by shiny or light colored bakeware:
Move rack to a lower position in the
oven.
Batter distributed unevenly in pan:
Check that batter is level in the pan.
Incorrect length of cooking time was used:
Adjust cooking time.
Oven door was not closed:
Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking:
Oven peeking releases oven heat and can result in longer
cooking times.
Rack is too close to bake burner, making baked items too brown on bottom:
Move rack to higher position
in the oven.
Pie crusts browning too quickly:
Use aluminum foil to cover the edge of the crust and/or reduce
baking temperature.
Foods are overdone or burnt even at low temperatures:
Check if the temperature scale has been changed
from Fahrenheit to Celcius. See “Fahrenheit and Celcius” in the “Electronic Oven Controls” section.