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TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

■

Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.

■

Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.

■

Is the main or regulator gas shutoff valve in the off
position?
See the Installation Instructions.

■

Is the range properly connected to the gas supply?
Contact a trained repair specialist or see the Installation
Instructions.

Surface burners will not operate

■

Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.

■

Is the control knob set correctly?
Push in knob before turning to a setting.

■

Are the burner ports clogged?
See the “Surface Burners” section.

Surface burner flames are uneven, yellow and/or noisy

■

Are the burner ports clogged?
See the “Surface Burners” section.

■

Are the burner caps positioned properly?
See the “Surface Burners” section.

■

Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture, or see the Installation Instructions.

■

Is propane gas being used?
The range may have been converted improperly. Contact a
trained repair specialist.

Surface burner makes popping noises

■

Is the burner wet?
Let it dry.

Gas range noises during Bake and Broil operations

Noises that may be heard during the Bake and Broil operations:

Whooshing, Poof, Clicking, Snaps, Pop

These sounds are normal operational noises that can be heard
each time the Bake or Broil burners ignite during the cycle.

■

A pop can be heard when the gas valve is opening or cycling
on and will make a single pop when it snaps open from the
solenoid. It sounds similar to a suction cup being pulled off of
a piece of glass.

■

The igniters will click several times until the flame is detected.
These are short clicking sounds like tapping a nail onto a
piece of glass.

■

A whooshing or poof sound is heard when the Bake or Broil
burner ignites.

■

On some models, a clicking sound can be heard when the
convection fan relay cycles on and off.

Cookware not level on cooktop

■

Is the range level?
Level the range. See the Installation Instructions.

■

Is the proper cookware being used?
Use cookware with a flat bottom. See the “Cookware”
section.

Excessive heat around cookware on cooktop

■

Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than ½" (1.3 cm) outside the cooking area.

Oven will not operate

■

Is the power outlet properly wired and polarized?
Try another outlet to check for proper wiring and polarity.

■

Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.

■

Is the oven temperature control knob set correctly?
See the “Cooktop/Oven Temperature Controls” section.

■

Is the main or regulator gas shutoff in the off position?
Contact a designated service technician or see the
Installation Instructions.

Oven makes muffled ticking noise when in use

■

This is normal and occurs when the oven burner cycles on
and off to hold the set oven temperature.