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Installation & User’s Manual
Gallery Series LED Luminaires
s
22
Troubleshooting
TROUBLESHOOTING
Troubleshooting Guide
The chart below provides possible causes and remedies for various error messages and/or symptoms. If
this chart is unable to address your issue, please contact your authorized dealer or Altman customer
service at 1.914.476.7987 or [email protected] for assistance.
WARNING!
Any service and maintenance (including troubleshooting), other than described herein should
be performed by an Authorized Altman Lighting Dealer or Service Center.
Description
Symptom
Possible Cause/Remedy
No light output.
Fixture will not produce
or output light and
connected to power.
Internal LED is
illuminated.
Unit Setting is at 0% local control...
Unit Setting is at 0% DMX control...
Set intensity level above 0% or adjust to a higher
intensity.
LOW light output.
Fixture produces low
light output and
connected to power.
Mains Dim Unit fade pot set to 0, turn local control to
100%. Mains Dim unit - check connected dimmer for
upper threshold settings.
No power at luminaire.
Luminaire does not
power up
Circuit not energized...
verify circuit breaker is turned on.
Not plugged in...
ensure A/C cable is connected to power source.
Power cable wired incorrectly...
verify power cable and connector are wired correctly.
See
"Connecting Power" on page 9
for more
information.
DMX Data Control.
Fixture will not respond
to DMX commands.
Not detecting DMX data...
Disconnect and reconnect DMX input cable.
Unit is not set to proper DMX address - check
settings.
Check all DMX connections (at control source and
luminaire).
DMX data cable not wired correctly or has a broken
conductor...
check DMX data cable for proper wiring.
See
"Connecting to the DMX512 Network" on
page 13
for more information.
Unit goes to either full
intensity or zero
intensity. Does not
respond to DMX control.
Remove power from the Luminaire - Wait 10
seconds - reapply power. DMX control board will
then boot and allow for control.