Product support
20
Troubleshooting
If you have a problem with your appliance, check the troubleshooting table below to try and rectify your problem
before calling your product support service centre.
Problem
Causes
What to do
Oven or grill not working
Power not turned on
Switch on electricity
Household fuse blown
Check fuses
Controls incorrectly set
Reset controls
Circuit breaker tripped
Check circuit breaker
Oven light not working
Power not turned on
Switch on electricity
Household fuse blown
Check fuses
Circuit breaker tripped
Check circuit breaker
Lamp blown or loose in socket
Replace or tighten globe
Oven not hot enough
Heat escaping through incorrectly sealed
door
Check shelves or dishes are not preventing door
closing properly. Check that door is fitted properly
after door removal for cleaning
Door seal is worn or has moved
Replace seal or refit it
Unit smoking when first
used
Protective oils being removed
This is normal
Odour on first use of
oven
This is normal. Allow 2-4 hours for odour to
dissipate (open all windows)
Oven shelf tight
Oven shelf not inserted correctly, may be
upside down or back to front
Remove shelf and insert as per diagram
Note: Do not attempt to repair this cooker yourself. Please call our Repairs Team on 0300 024 5648.
