Chapter 15: Extension Configuration
194
MAXCS ACM 6.0 Administration Manual
Note:
For most phones, the number line can only display a number. If the
Number Line
is set to
Caller Name
,
DNIS Name
,
User Data
or
AA Data
, the phone may
display “Unknown” on the number line.
Alti-IP 600 and IP 705 Phone Display Notes
For the Alti-IP 600 and IP 705, the
Name Line
displays caller information under the
following conditions:
•
If
Name Line
is set to
Caller Name
, it will display caller name. If there is no name
information, the number will be displayed.
•
If
Name Line
is set to
Caller Number
, it will display the caller number. If there is
no number information, “Unknown” will be displayed.
•
If
Name Line
is set to
DNIS Name
, it will display DNIS name. If there is no name
information, the DNIS number will be displayed.
•
If
Name Line
is set to
DNIS Number
, it will display the DNIS number. If there is
no number information, “Unknown” will be displayed.
Configuring Group Options for an Extension
In the Extension Configuration window,
Group
tab, you can see the groups to which an
extension is assigned, and you can change those assignments. Hunt groups are created
in the Huntgroup Configuration window (see “Establishing Hunt Group Membership” on
page 242). Workgroups are created in the Workgroup Configuration window (see
“Establishing Workgroup Membership” on page 269). Group members are assigned in
those configuration windows, as well.
Once a group is established, use the Extension Configuration window,
Group
tab, to
configure hunt group and workgroup options for an individual agent extension, such as
how much wrap-up time to allow that individual agent after a workgroup call.
You can assign an extension to and remove an extension from a group in the Extension
Configuration window too. To assign an extension to a workgroup, the extension must
be designated as an Agent extension. This is done on the
General
tab of Extension
Configuration (check the
Agent
check box). A hunt group member does not have to be
designated as an Agent.
To configure group options for an individual extension
1. Select the extension number from the
Agent/Supervisor/Extension
list in the
Extension Configuration window. The extension number and type appear in the title
bar of the window.
2. Click the
Group
tab. You see a list of groups the extension is a member of and a list
of groups the extension is not a member of. If the extension is an agent, both
workgroups and hunt groups are shown. If the extension is not an agent, only hunt
groups are shown.
Содержание MAX Communication Server ACM 6.0
Страница 1: ...MAX Communication Server Administration Manual ACM 6 0 10 2008 4413 0001 6 0 ...
Страница 14: ...2 MAXCS ACM 6 0 Administration Manual ...
Страница 32: ...Chapter 1 Overview 20 MAXCS ACM 6 0 Administration Manual ...
Страница 52: ...Chapter 3 Getting Around MaxAdministrator 40 MAXCS ACM 6 0 Administration Manual ...
Страница 96: ...Chapter 6 Voice Mail Configuration 84 MAXCS ACM 6 0 Administration Manual ...
Страница 121: ...Chapter 9 Call Recording Configuration MAXCS ACM 6 0 Administration Manual 109 Figure 10 Recording Configuration Window ...
Страница 122: ...Chapter 9 Call Recording Configuration 110 MAXCS ACM 6 0 Administration Manual ...
Страница 126: ...Chapter 10 Application Extension Configuration 114 MAXCS ACM 6 0 Administration Manual ...
Страница 184: ...Chapter 13 In Call Routing Configuration 172 MAXCS ACM 6 0 Administration Manual ...
Страница 196: ...Chapter 14 Out Call Routing Configuration 184 MAXCS ACM 6 0 Administration Manual ...
Страница 234: ...Chapter 16 Setting Up IP Extensions 222 MAXCS ACM 6 0 Administration Manual ...
Страница 250: ...Chapter 18 Mobile Extension Configuration 238 MAXCS ACM 6 0 Administration Manual ...
Страница 268: ...Chapter 20 Paging Group Configuration 256 MAXCS ACM 6 0 Administration Manual ...
Страница 272: ...Chapter 21 Line Park Configuration 260 MAXCS ACM 6 0 Administration Manual ...
Страница 308: ...Chapter 22 Workgroup Configuration 296 MAXCS ACM 6 0 Administration Manual ...
Страница 318: ...Chapter 23 Managing and Using MeetMe Conference 306 MAXCS ACM 6 0 Administration Manual ...
Страница 326: ...Chapter 24 Network Configuration Guidelines for VoIP 314 MAXCS ACM 6 0 Administration Manual ...
Страница 360: ...Chapter 25 Enterprise VoIP Network Management 348 MAXCS ACM 6 0 Administration Manual ...
Страница 364: ...Chapter 26 System Report Management 352 MAXCS ACM 6 0 Administration Manual ...
Страница 386: ...Chapter 27 Microsoft Exchange Integration 374 MAXCS ACM 6 0 Administration Manual ...
Страница 394: ...Chapter 28 TAPI Integration 382 MAXCS ACM 6 0 Administration Manual ...
Страница 410: ...Chapter 29 Tools and Applications 398 MAXCS ACM 6 0 Administration Manual ...
Страница 433: ...MAXCS ACM 6 0 Administration Manual 421 UDP 10060 UDP 30 000 31 000 TCP 10064 ...
Страница 434: ...422 MAXCS ACM 6 0 Administration Manual ...
Страница 438: ...426 MAXCS ACM 6 0 Administration Manual ...