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AltiWeb
AltiWeb 15
Web URL Push/Web Sharing
An AltiAgent can push a URL or share a web page to a customer who
makes a web call. For web sharing, an agent can select one of the URLs in
the URL sharing list and share it with a customer, who can see the same
page as the agent. When the agent clicks the link in the sharing page, the
customer can see the update.
Figure 13. Web Push/Sharing in AltiAgent
Troubleshooting
If a web caller cannot connect and an error message displays, the cause may
be one of the following:
Error Message Cause
Server connection failed.
Please try again later. • ACC/ACM IP address is not correct
• ACC/ACM is not running
• Firewall is not open
No more available sessions.
Please try again later. • All session licenses are used or there are no
session licenses at all.