Altigen AltiWeb, Руководство пользователя

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AltiWeb
AltiWeb 13
8. If the call goes to an AltiAgent user, the Caller Data window shows
Form data, IVR data, and URL history.
Figure 12. Caller Data window in AltiAgent
9. From this point, in addition to voice communication, the agent and
caller can share web pages. For procedures, refer to the section on
“Viewing, Sharing, or Pushing Data” in the AltiAgent manual.
Customizing Contact.htm
You can use the Contact.htm page to collect caller information, and then
automatically direct the call to a specific extension. This caller information
is then displayed on the agent’s screen.
To alter form data:
Using Notepad or another html editor, modify Contact.htm source code as
follows:
1. Change the ServerIP.
Set the value of the ServerIP to the IP address of the server on which
AltiWare resides.