Advanced Call Router
Advanced Call Router Manual
5
Default Routing Action
options: No Action, Goto Top Level,
Repeat Current Level, Call to Extension/Workgroup, Call to
Operator, Dial by Name, Collect Extension, Directory Service,
Record Message (specify target data in accompanying text box),
Mailbox Access, Disconnect, System Callback, Collect Digits
(specify fields in accompanying Collect Digit dialog box), Other
DDR Application (specify target data in accompanying text box),
Play WG Queue Status (specify target data in accompanying text
box).
Creating Route Rules
To create a route rule:
1. Select
Operation > Route Rule
.
2. Click the
Add
button to open a new Route Rule or
Modify
to modify
an existing rule in the
Rules List
dialog box.
