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Appendix F: Warranty
Your Anti-Gravity Treadmill is covered by the following warranty:
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One-year parts and labor for the entire machine.
Warranty: AlterG warrants to Customer that the Anti-Gravity Treadmill is free from manufacturing defects
for a period of one (1) year from original date of purchase. The warranty does not cover damage or
equipment failure due to misuse, user or other damage, or failure to comply with environmental, electrical
requirements and maintenance as outlined in the Anti-Gravity Treadmill User Manual. Any customer
modification, disassembly and moving without AlterG Service oversight, or transfer of ownership of the
Anti-Gravity Treadmill voids the Warranty and extended Warranty. We invite you to please contact our
Customer Success team to allow us to help facilitate the process for you in any circumstance.
Via 400 Series
Extended Warranty:
AlterG offers an Extended Warranty on a year by year basis for the Via 400 Anti-Gravity Treadmill as follows:
If you purchase the Extended Warranty at the time of your purchase, AlterG will provide one (1) free
preventative maintenance check and service of the Via 400 by a qualified technician at the end of the first
year of use.
An Extended Warranty may be purchased after the sale and installation of the AlterG. For more information,
contact your authorized representative or AlterG.
During the Warranty period or Extended Warranty period, AlterG or its authorized service technician will
diagnose and repair your Via 400 Anti-Gravity Treadmill including parts and labor. The service can range
from phone calls and emails to onsite service visits as necessary. If you choose not to purchase an
Extended Warranty from AlterG, you will be billed at the then current rates for parts and labor plus any travel
and/or shipping needed for any service of the product after the initial one (1) year Warranty expires.
Neither the Warranty nor the Extended Warranty covers lost business opportunity due to your Via 400 Anti-
Gravity Treadmill being out of service, nor do the Warranty or the Extended Warranty cover any damage or
equipment failure due to misuse and other user damages. This includes: failure to comply with
environmental and electrical requirements, as well as the maintenance upkeep protocols outlined in the Via
400 Anti-Gravity Treadmill User Manual. Any customer modification of the Via 400 Anti-Gravity Treadmill
voids the Warranty. If you must disassemble the Via 400 Anti-Gravity Treadmill to move it, doing so without
an AlterG qualified technician will void the Warranty as well.