
D000348-00 Rev. B
36
Operator or User Action
Screen
1.
In Facility Settings under the Support Tab, tap Tech Support.
Within 5 seconds you should see a TeamViewer window pop up. After
another 5-10 seconds, the ID and password fields will auto-populate.
2.
Read the ID and password back to your technician. This will allow them to
connect to your unit and control the screen.
Restart App
Operator or User Action
Screen
If you are experiencing issues with Stride Smart, we may ask you to restart
your device. To do this, tap Restart App.