10
Contacting AITech Technical Support
You may find it most convenient to visit our website anytime at
www.aitech.com
. The Technical Support area of
this site contains the very latest information on product usage and troubleshooting.
If you require our assistance to resolve problems with the product, call our Technical Support Hotline Monday
through Friday between 9:00 am and 5:00 PM (PST) at 510-226-9246.
You may also contact us by email at
.
For questions regarding installation and usage of the bundled application software, please visit the Website of the
software developer indicated on the CD for technical support.
Placing a Call for Support
To enable our technicians to accurately and quickly resolve your problems, please have the following information
available before you call:
•
Your name
•
Your company or organization name
•
Address
•
Email address
•
Phone number
•
Fax number
•
Product name and serial number
•
Software name and version number
•
Your computer system configuration, including
o
Windows version
o
Video card manufacturer and device driver versions
o
Video and audio output being used
•
Detailed description of your problem including
o
History
o
What you have tried to resolve the problem
o
Conditions under which this occurs
o
Number and exact wording of any software error messages
Warranty Information
•
If it becomes necessary to forward the
MultiPro 2000
for repair or modification, first obtain a Return
Authorization Number (RA) from AITech. Any product sent to AITech
without
an RA
will be
returned
to
the sender. Call or e-mail Technical Support to obtain a RA number.
•
Outside the United States: Please contact your local distributor.
Please ensure your product is adequately cushioned to prevent damage during shipping. Please include all
hardware and software that came with your
MultiPro 2000
in the original packaging, so the integrity of these
items can be verified by AITech technicians.
It is recommended that you ship your
MultiPro 2000
fully insured. AITech is not responsible for loss or
damage caused by shipping.
