15
Troubleshooting
Symptom
Possible Problem
Solution
iPhone or iPod didn’t charge
iPhone or iPod is not installed properly
Remove your iPhone or iPod from the dock and check for obstructions on the
connectors in the dock and on your iPhone or iPod. Then reseat it in the dock.
iPhone or iPod is locked up
Please make sure your iPhone or iPod is working properly before docking into
the unit. Please refer to your iPhone or iPod manual for details.
AC adapter isn’t plugged into a wall outlet,
or the connector is not plugged into the
power supply jack on the back of the
speaker system
Plug the AC adapter into a wall outlet and plug the connector into the supply
jack on the speaker system.
Sound is distorted
Volume level is set too high
Decrease the volume.
Sound source is distorted
If the iPhone or iPod original sound source (MP3) is of poor quality, distortion
and noise are easily noticed with high-power speakers. Try a different audio
source such as a music CD.
Enhanced remote doesn’t
work
Battery is weak
Replace current battery with a new battery.
Enhanced remote is not pointed toward
the speaker system
Point the enhanced remote toward the Altec Lansing speaker system and
move within 10 feet of the unit.
No sound from the AUX
device, such as an MP3
player or CD player
connected to the AUX jack
Volume on the device is set too low
Increase the volume on the device to approximately ¾ full volume.
Source selector is not set to AUX
Set source selector to AUX.
