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8
Warranty
For full warranty information, please contact us:
8.1 Warranty
Alpha and Outback Energy GmbH . warrants all equipment manufactured by it to be free from defects in parts
and labor, for a period of two years from the date of shipment from the factory. The warranty provides for
repairing, replacing or issuing credit (at AOE’s discretion) for any equipment manufactured by it and returned by
the customer to the factory or other authorized location during the warranty period. There are limitations to this
warranty coverage. The warranty does not provide to the customer or other parties any remedies other than the
above. It does not provide coverage for any loss of profits, loss of use, costs for removal or installation of
defective equipment, damages or consequential damages based upon equipment failure during or after the
warranty period. No other obligations are expressed or implied. Warranty also does not cover damage or
equipment failure due to cause(s) external to the unit including, but not limited to, environmental conditions,
water damage, power surges or any other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under warranty
AOE will pay the cost of shipping the repaired or replacement unit back to the customer.
8.2 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. The most common battery
warranty provided by Alpha is a two year full replacement warranty with a pro-rated warranty for the following
three years. Pro rated warranty provides a credit applicable toward the purchase of new batteries from
AOE
. The
credit is calculated as the purchase price multiplied by the percentage of the battery life that was not available (in
months). Battery warranty coverage is lost where the battery charge is not maintained for 6 months. Contact your
AOE
sales representative or the Technical Support team at the above number to understand your entitlements
under Battery Warranty.
Visit
more
information
.
Tel: +49 9122 79889 0