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6
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Troubleshooting
Electrically Operated Products
Transmitter not working
Batteries flat
Aerial position
Distance from door
Change batteries*
Check position of aerial on unit to
ensure it is straight**
Operate the handset within sight
of the door
5 rapid beeps
Door does not operate
Door closes but immediately
re-opens
Door stops during opening
Door runs erratically
Door only comes down partially
before re-opening slightly
Door open and closed positions
are incorrect
Drive motor operates but door
does not move
Door will open but only close in
dead man mode****
Batteries low in bottom
slat transmitter
Electrical Fault
Safety edge activated
Door jammed
Safety edge fault
Out of sequence control box
Safety edge fault
Safety edge fault (Somfy
wireless safety edge)
Do not try to correct this
yourself, it could lead to harm
Detachment of the rigid links
Bottom slat transmitter batteries
flat (Somfy wireless safety edge)
Safety edge fault (Sommer
wired safety edge)
Check Batteries in bottom slat
transmitter.*** N.B: the receiver
will still give a series of rapid
beeps for approx. 1 minute after
replacing the batteries
Check electrical supply to unit
then press hand set button again
Check light flashing sequence
Check fuse on plug and replace if
necessary
Sweep the floor to ensure it is
clear of obstructions and check
the integrity of the safety edge
Check door is not jammed in tracks
Ensure safety edge is intact and
magnets are positioned correctly
or have not fallen off
Check control box light sequence
Ensure safety edge is intact and
magnets are positioned correctly
or have not fallen off
Check batteries in bottom slat
transmitter***
Call a qualified installer
Ensure rigid links are still attached
to the door
Change batteries in bottom slat
transmitter***
Check the integrity of the safety
edge
Fault
Possible Cause
Solution
* Transmitter batteries are CR2032 2V batteries.
** You may experience interference with other networks in the area, i.e. pylons.
*** Bottom slat transmitter batteries are AA size 3.6 lithium batteries (SL 760).
**** If the door fails to close when a button is pressed you can close the door in dead man mode by keeping your finger
on the button until the door fully closes. There will be a delay before the door starts to operate. When in this mode, if you
release your finger from the button, the door will stop.