Allnet ALL2212, Руководство пользователя

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6. FREQUENTLY ASKED QUESTIONS
1.
I have forgotten the administrator username and/or password
There is a [ RST ] button on the rear panel, keep the power on, hold the reset button for 10 seconds, it will restore back
to factory default settings as below:
Username : admin
Password : admin
NOTE : Please don’t press RST button if without professional guide.
2.
There is no picture displayed in IE browser
It maybe the ActiveX problem,
If use the IE browser for the first time, should install the ActiveX, details as below:
Before login, click the ActiveX icon at the right side of interface to download, save the file, run it to
install the ActiveX.
3.
Fail to visit IP camera via IE after upgrading
Solution : Clear the browser buffer.
Steps : Open IE >click “ Tools
”> “
Internet Options
”>“
General
”>“
Delete
”> “
Internet temporary files
”, delete the
cookies and temporary files, then click “ OK
” and re-login.
4.
The video is not smooth
Possible reason 1 : The frame rate value is too small.
Solution : Increase the frame rate value.
Possible reason 2 : Too many users are connecting to the device.
Solution : Close some connection or reduce the video frame rate.
Possible reason 3 : Network bandwidth is too low, lots of lost packets.
Solution : Reduce the video frame rate or video compression bit rate.
5. Fail to visit IP camera via IE browser
Possible Reason 1 : Network is disconnected.
Solution : Connect your PC to network, check whether the network works well or not. Check whether the cable problem,
or network problem caused by PC virus.
Possible reason 2 : IP Address has been occupied by other devices.
Solution : Stop the connection between IP camera and network; connect the IP camera to PC
directly, reset IP address according to the proper operations recommended.
Possible reason 3 : IP addresses are in different subnets.