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Appendix C
Technical Support Fax Order
Name ________________________________________________________________________
Company _____________________________________________________________________
Address ______________________________________________________________________
City_____________________________State/Province__________________________________
Zip/Postal Code _______________________ Country__________________________________
Phone___________________________________ Fax__________________________________
Incident Summary
Model number of Allied Telesyn product I am using ____________________________________
Firmware release number of Allied Telesyn product ____________________________________
Other network software products I am using (e.g., network managers)
_____________________________________________________________________________
_____________________________________________________________________________
Brief summary of problem ________________________________________________________
_____________________________________________________________________________
Conditions (List the steps that led up to the problem.)___________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
_____________________________________________________________________________
Detailed description (Please use separate sheet)
Please also fax printouts of relevant files such as batch files and configuration files.
When completed, fax this sheet to the appropriate Allied Telesyn office. Fax numbers can be found
on p age21.
