Washer Symptom
Possible Cause/Solution
Stops/Pauses During Cycle
• Pauses are part of the washer’s normal operation. The washer will stop (pause) shortly
before the wash and rinse spins.
• Check the laundry room fuse or circuit breaker.
• The motor overload protector may have stopped the cycle. It will reset itself and the dis-
play will show
tp
,
St
. Press the Start/Pause button to resume cycle.
Won't Drain
• Make sure drain hose is not kinked or twisted.
• Make sure drain hose is not clogged.
• Make sure drain receptacle is not clogged.
• Refer to the Installation instructions to make sure that the drain hose has been properly
installed.
Water Leaks
• Check that fill hoses are properly installed on the faucets and the washer’s water mixing
valve.
• Check the condition of the fill hoses. Replace fill hoses every five years.
• Make sure drain receptacle is not clogged.
• Check laundry room plumbing.
• Check house water pressure. In cases of extremely low water pressure, leaking may occur.
• Laundry load may be oversudsing or overloaded. Use less detergent (or low-sudsing de-
tergent) and proper load sizes.
Is Noisy
• Wash load may be unbalanced. Open lid and redistribute the load.
• Make sure washer is level. Uneven leveling can cause vibration.
• A newly installed washer may make a knocking sound if the machine has been in storage.
The belt may have settled. Run washer through 4-5 cycles to loosen belt. Washer opera-
tion will not be affected.
Load Is Too Wet
• Wash load may be unbalanced. Open lid and redistribute the load.
• Load is too small. Add items to make full load.
Wrong Water Temperature
• Make sure that the controls are properly set.
• Check fill hoses. Make sure hot faucet hose is connected to hot mixing valve (indicated
with “H” on the valve bracket) and cold faucet is connected to cold mixing valve (indicated
with “C” on the valve bracket).
• Make sure laundry room water heater is adjusted properly.
• The Normal Eco cycle uses a colder water temperature.
tP
on digital display
• If the motor overload protector has stopped the cycle, the control will display
tP
. It will
reset itself and the display will show
tP
,
St
. Press the Start/Pause button to resume
cycle.
• This condition could be due to an overloaded washtub. Be sure to review proper load sizes
in the Loading The Washer Section.
Table continues...
Troubleshooting
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