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PLEASE COMPLETE AND STORE IN A SAFE PLACE
Customer Name: _____________________________________________________________________________________________________________
Customer Address: ___________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________
Model No: _______________________________________________________ Serial No: __________________________________________________
Company Name of Installer: _________________________________________Date:______________________________________________________
Name of Installer: _________________________________________________Tel No: ____________________________________________________
TERMS AND CONDITIONS OF WARRANTY:
TERMS AND CONDITIONS OF WARRANTY:
1. This warranty is applicable only to the original purchaser and to units serviced by an authorised Alliance dealer.
2. This warranty is only valid if the unit is serviced every year as per the schedule below (or more frequently as advised by authorised
Alliance installer).
3. Equipment must be serviced by an authorised Alliance dealer.
4. Should the equipment be installed in very dusty or dirty environments, servicing should be done every three months (or a minimum of twice
a year depending on environment). The installing dealer will advise you as to the servicing intervals required, and may contact the Alliance
distributor to get advice on this.
5. For export: Warranty applicable on a parts basis only, for collection in South Africa.
6. Should a fault occur on a new Heat Pump following installation and initial satisfactory operation, the Heat Pump will be repaired, not
replaced with a new unit.
7. ALLIANCE Commercial Heat Pumps must be installed by a qualified installer that has received heat pump installation training from a
recognized plumbing training institution.
8. The installer must also have received installation and maintenance training directly from ALLIANCE.
9. Any unauthorized installation, alteration or repair will void this Warranty. All repairs are to be carried out by a qualified refrigeration
technician who is registered in the Safe Handling of Refrigerants. (Further information in this regard may be obtained from ALLIANCE).
10. The installer must ensure that the installation fully complies with ALLIANCE’S recommendations concerning installation, water piping and
electrical work including electrical earthing of the unit.
11. All plumbing installations must comply with the current specifications SANS 10254: ‘The installation, maintenance, replacement and repair
of fixed electric storage, water heating systems’, as well as the relevant sections of SANS 10252, Part 1: ‘Water supply installations for
buildings’, and also all local by-laws.
12. All electrical installations must comply with current specifications.
13. The size and model of the ALLIANCE Commercial Heat Pump selected must be appropriate to the specific application and hot water
requirements of the User.
14. For coastal and corrosive environment installations, Blue Chem or similar treatment against corrosion is required for warranty claims to
remain valid.
WARRANTY
PERIOD
COVERED
First 12 Months
Electronic Parts Only
First 12 Months
Heat Exchanger Part Only
First 36 Months
Compressor Part Only
