Publication RDB-IN002A-EN-P — October 2009
PN-51290
Copyright © 2009 Rockwell Automation, Inc. All rights reserved. Printed in the U.S.A.
Rockwell Automation Support
Rockwell Automation provides technical information on the Web to assist you in
using its products. At
http://support.rockwellautomation.com
, you can find
technical manuals, a knowledge base of FAQs, technical and application notes,
sample code and links to software service packs, and a MySupport feature that you
can customize to make the best use of these tools.
For an additional level of technical phone support for installation, configuration and
troubleshooting, we offer TechConnect support programs. For more information,
contact your local distributor or Rockwell Automation representative, or visit
http://support.rockwellautomation.com
.
Installation Assistance
If you experience a problem within the first 24 hours of installation, please review
the information that's contained in this manual. You can also contact a special
Customer Support number for initial help in getting your product up and running.
New Product Satisfaction Return
Rockwell Automation tests all of its products to ensure that they are fully
operational when shipped from the manufacturing facility. However, if your
product is not functioning and needs to be returned, follow these procedures.
Allen-Bradley, Kinetix, Rockwell Automation, RDD-Series, Rockwell Software, and TechConnect are trademarks of Rockwell
Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
United States
1.440.646.3434
Monday – Friday, 8 a.m. – 5 p.m. EST
Outside United States
Please contact your local Rockwell Automation representative for any technical
support issues.
United States
Contact your distributor. You must provide a Customer Support case number (call the
phone number above to obtain one) to your distributor in order to complete the return
process.
Outside United States
Please contact your local Rockwell Automation representative for the return
procedure.