7
ALIGN-PILATES™ LIMITED LIFETIME WARRANTY
Terms of Limited Lifetime Warranty
Align-Pilates offers the following limited lifetime warranty,
for the periods as stated below from the date of purchase,
to the
original owner of their products, upon presentation of an original invoice in their name. The warranty is a Light Commercial
Warranty allowing for a maximum usage of 27.5 hours per week.
Align-Pilates will repair or replace any mechanical part that malfunctions due to defects in materials and/or workmanship
during the warranty period. The warranty excludes normal wear and tear, damage due to negligence or misuse, abuse,
modification or unauthorized repair; scratches to the finish, and tears or indents in the upholstery. Align-Pilates will, at its
discretion, repair or replace any parts deemed defective during the warranty period. If we opt to repair or replace your
apparatus, this may require that your product is returned for inspection at our premises prior to sending out replacement
apparatus. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original
warranty period only. This warranty does not cover shipping charges, customs clearance fees (where applicable) or any
costs incurred in installing repaired or replacement parts shipped under the provisions of this warranty.
Duration of Limited Warranty
Metal Frames & welded components.
10 year warranty
1)
Wooden Frames, Gear bar and foot bar mechanisms
5 year warranty. Wooden frames must not be positioned next to convection radiators or air conditioning units.
2)
Other non-wear and tear components
2 year warranty
3)
Upholstery
The upholstery fabric on Align-Pilates equipment will be replaced if it fails to give normal wear for 90 days from the
date of delivery. Proof of damage may be required. This warranty does not cover cuts, scratches, burns, stains,
soiling, or damages caused by unreasonable use such as wearing jewellery or inappropriate clothing whilst using
the equipment. Align-Pilates reserves the right to substitute an equivalent fabric if an identical fabric is not
available. Upholstery must be properly cared for – do not use chemical sprays or industrial soaps. We
recommend Gymwipes from Vital clean to avoid damaging your upholstery. See the details here
clean.de/index.php/en/products.html
for your local distributor
Warranty Return Procedure
The customer must call Align-Pilates or its authorized Distributor for authorization prior to returning the equipment.
The
customer is responsible for the cost of returning products to Align-Pilates (or their appointed Distributor) for warranty
adjustment should this be deemed necessary. The customer is responsible for any damage or loss during shipment back
to Align-Pilates (or their appointed Distributor). The customer is responsible for the cost of return freight to them in the event
Align-Pilates decline to make a warranty adjustment. Align-Pilates do not accept responsibility for any items returned without
a pre-approved authorization number, which must be clearly marked on the outside of the package.
Limitation of Liability
The above is our exclusive warranty and is in lieu of all other warranties, express or implied, including warranties of
merchantability or fitness for any purpose. In no event shall Align-Pilates or their Distributors be liable for incidental,
consequential or punitive damages.
RETURNS
Items that may not be returned
Reformers, Cadillacs, Half Cadillacs, Wall Units, Ladder Barrels, Chairs, Mat Convertors & Springs.
CONTACT
This warranty is issued by Align-Pilates Equipment Ltd, 430 Enterprise Way, Vale Park, Evesham, Worcs WR11 1 AD, UK. Tel: +
44 1386 425920.
If you have any queries regarding the assembly of your Align-Pilates Ladder Barrel please call our UK
customer service team on +44 (0)1386 425 920 or email
. If outside the UK
please contact your local Distributor.
V2 April 2016
