Section 2 TROUBLE SHOOTING
2-11
Modem Problems
The built-in modem does not respond -
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Make sure the modem driver is loaded properly.
Go to [Start > Settings > Control Panel > Modem
Settings] and go to Modem Helper. Make sure
SmartLink 56K Voice Modem or Uniwill V.90 Modem is
listed. Otherwise, click the Add button to add the modem
drive, which is located in the Utility CD (or floppy
diskette).
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Go to [Start > Settings > Control Panel > System] and
click Device Manager button in the Hardware page to
check for possible resource or driver conflict. See
Windows on-line help or manual for how to handle such
problems.
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Make sure the phone line where the notebook is
connected to is working.
Connection difficulties -
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Be sure to disable Call Waiting.
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Be sure to have the correct country setting where your
notebook is used. [Start > Settings > Control Panel >
Modem Settings > Configuration] In the Country
pull-down manual, select the appropriate country setting.
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Excessive line noise might cause the connection to be
dropped. To check this, put the regular phone handset
on the line and placing a phone call. If you do hear
abnormal noise, try to make the modem connection with
a different line or contact your local telephony company
for service.
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Make sure the RJ-11 cable (the one that goes from the
modem to the telephone line) is firmly connected to the
modem's RJ-11 jack and the telephone line socket.
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Check the serial port settings. Make sure the hardware
and software are referring to the same COM port.
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Try a different receiver number and see if the problem
persists.
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Be sure the line has a dial tone.
