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7 Replace the two screws (M2x3) that secure the M.2 thermal shield to the palm-rest assembly and system board.

Procedure to replace M.2 2280 card

NOTE: This procedure applies only to systems shipped with a M.2 2280 card installed.

NOTE: Depending on the configuration ordered the system may have up to two M.2 cards installed. Supported card

configurations per M.2 card slot:

•

M.2 2230 solid-state drive + 2230 card bracket

•

M.2 2280 solid-state drive

•

M.2 2280 Intel Optane

NOTE: For solid-state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for optimal

heat dissipation and is installed in the computer when these configurations are ordered. If these configurations are

installed After Point-of-Sale (APOS), contact Dell support for the thermal shield.

NOTE: Depending on the number of M.2 cards installed at Point-of-Sale, the thermal shield installed in the

computer may be a full shield or a half shield. If two M.2 cards are installed After Point-of-Sale (APOS) contact Dell

support for the full thermal shield.

Align the notch on the M.2 2280 card with the tab on the M.2 card slot on the system board.

2 Slide the M.2 2280 card into the M.2 card slot on the system board.

Содержание m17 P37E

Страница 1: ...Alienware m17 Service Manual Regulatory Model P37E Regulatory Type P37E001...

Страница 2: ...ge to hardware or loss of data and tells you how to avoid the problem WARNING A WARNING indicates a potential for property damage personal injury or death 2018 2019 Dell Inc or its subsidiaries All ri...

Страница 3: ...ve components 13 Lifting equipment 13 Recommended tools 14 Screw list 15 Removing the base cover 17 Procedure 17 Replacing the base cover 20 Procedure 20 Removing the battery half length 23 Prerequisi...

Страница 4: ...e drive Intel Optane memory module 38 Prerequisites 38 Procedure to remove M 2 2230 card 38 Procedure to remove M 2 2280 card 39 Replacing the solid state drive Intel Optane memory module 41 Procedure...

Страница 5: ...ng the I O board 57 Prerequisites 57 Procedure 57 Procedure 58 Replacing the I O board 61 Procedure 61 Post requisites 62 Removing the speakers 63 Prerequisites 63 Procedure 63 Replacing the speakers...

Страница 6: ...uisites 74 Removing the display panel 75 Prerequisites 75 Procedure 75 Replacing the display panel 77 Procedure 77 Post requisites 78 Removing the display back cover and antenna assembly 79 Prerequisi...

Страница 7: ...es 91 Removing the keyboard 92 Prerequisites 92 Procedure 92 Replacing the keyboard 94 Procedure 94 Post requisites 94 Removing the palm rest 96 Prerequisites 96 Procedure 96 Replacing the palm rest 9...

Страница 8: ...passwords 106 Troubleshooting 107 Flashing the BIOS 107 Flashing BIOS USB key 107 Enhanced Pre Boot System Assessment ePSA diagnostics 107 Running the ePSA diagnostics 108 System diagnostic lights 108...

Страница 9: ...our computer Click Start Power Shut down NOTE If you are using a different operating system see the documentation of your operating system for shut down instructions 3 Disconnect your computer and all...

Страница 10: ...sure that no stray screws remain inside your computer 2 Connect any external devices peripherals or cables you removed before working on your computer 3 Replace any media cards discs or any other part...

Страница 11: ...ecially sensitive components such as expansion cards processors memory DIMMs and system boards Very slight charges can damage circuits in ways that may not be obvious such as intermittent problems or...

Страница 12: ...form the test plug the wrist strap s bonding wire into the tester while it is strapped to your wrist and push the button to test A green LED is lit if the test is successful a red LED is lit and an al...

Страница 13: ...or use a mechanical lifting device 1 Get a firm balanced footing Keep your feet apart for a stable base and point your toes out 2 Tighten stomach muscles Abdominal muscles support your spine when you...

Страница 14: ...Recommended tools The procedures in this document may require the following tools Philips screwdriver 1 Flat head screwdriver Plastic scribe 14...

Страница 15: ...ponent Secured to Screw type Quantity Screw image Base cover Palm rest assembly M2 5x9 8 Battery Half length Palm rest assembly M2x5 4 Battery Full length Palm rest assembly M2x5 6 Hard drive assembly...

Страница 16: ...ort System board and palm rest assembly M2 5x4 5 1 Power button board Palm rest assembly M2x3 3 USB Type C port bracket System board M2x3 1 System board Palm rest assembly M2x3 6 Keyboard bracket Palm...

Страница 17: ...er follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Loosen the fou...

Страница 18: ...4 Rotate the base cover from front to back and remove the base cover off the palm rest assembly 18...

Страница 19: ...5 Using the pull tab disconnect the battery cable from the system board 6 Press and hold the power button for 5 seconds to ground the computer and drain the flea power 19...

Страница 20: ...and follow the steps in Before working inside your computer After working inside your computer follow the instructions in After working inside your computer For more safety best practices see the Reg...

Страница 21: ...over from back to front and place the base cover on the palm rest assembly 3 Tighten the four captive screws on the base cover 4 Replace the six screws M2 5x9 that secure the base cover to the palm re...

Страница 22: ...5 Replace the two screws M2 5x9 in the back that secure the base cover to the palm rest assembly 22...

Страница 23: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedur...

Страница 24: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hol...

Страница 25: ...tructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedu...

Страница 26: ...llow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw hol...

Страница 27: ...inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives are fragile Exercise care when handling the hard...

Страница 28: ...4 Remove the four screws M3x3 that secure the hard drive bracket to the hard drive 5 Lift the hard drive off the hard drive bracket 6 Disconnect the interposer from the hard drive assembly 28...

Страница 29: ...computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Hard drives...

Страница 30: ...t to the hard drive 4 Align the screw holes on the hard drive assembly with the screw holes on the palm rest assembly 5 Replace the four screws M2x5 that secure the hard drive assembly to the palm res...

Страница 31: ...Post requisites Replace the base cover 31...

Страница 32: ...ructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedur...

Страница 33: ...working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the notch on the memory module with the tab...

Страница 34: ...After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Locate t...

Страница 35: ...5 Disconnect the antenna cables from the wireless card 35...

Страница 36: ...ss card do not place any cables under it 1 Connect the antenna cables to the wireless card The following table provides the antenna cable color scheme for the wireless card supported by your computer...

Страница 37: ...5 Route the antenna cables on to the securing clips on the system board Post requisites Replace the base cover 37...

Страница 38: ...OTE Depending on the configuration ordered the system may have up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive 2230 card bracket M 2 2280 solid...

Страница 39: ...M 2 2230 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state drives above 512 GB or Intel Optane above 118 GB a thermal shield is required for op...

Страница 40: ...mal shield from the palm rest assembly and system board 3 Remove the screw M2x2 that secures the M 2 2280 card to the palm rest assembly 4 Slide and remove the M 2 2280 card from the M 2 card slot on...

Страница 41: ...ave up to two M 2 cards installed Supported card configurations per M 2 card slot M 2 2230 solid state drive 2230 card bracket M 2 2280 solid state drive M 2 2280 Intel Optane NOTE For solid state dri...

Страница 42: ...Replace the screw M2x3 that secures the M 2 2230 bracket to the palm rest assembly 6 Align the screw holes of the M 2 thermal shield with the screw holes on the palm rest assembly and system board 42...

Страница 43: ...512 GB or Intel Optane above 118 GB a thermal shield is required for optimal heat dissipation and is installed in the computer when these configurations are ordered If these configurations are instal...

Страница 44: ...assembly 4 Align the screw holes of the M 2 thermal shield with the screw holes on the palm rest assembly and system board 5 Replace the two screws M2x3 that secure the M 2 thermal shield to the palm...

Страница 45: ...es see the Regulatory Compliance home page at www dell com regulatory_compliance CAUTION Removing the coin cell battery resets the BIOS setup program s settings to default It is recommended that you n...

Страница 46: ...ter follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Adhere the co...

Страница 47: ...safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length w...

Страница 48: ...t www dell com regulatory_compliance Procedure 1 Slide and place the touchpad into the slot on the palm rest assembly 2 Replace the four screws M2x2 5 that secure the touchpad to the palm rest assembl...

Страница 49: ...operation Allow sufficient time for the heat sink to cool before you touch it CAUTION For maximum cooling of the processor do not touch the heat transfer areas on the heat sink The oils in your skin c...

Страница 50: ...5 Lift the heat sink assembly off the system board 6 Remove the fans 50...

Страница 51: ...em board and processor NOTE If either the system board or the heat sink is replaced use the thermal pad paste provided in the kit to ensure that thermal conductivity is achieved Procedure 1 Replace th...

Страница 52: ...Post requisites Replace the base cover 52...

Страница 53: ...nside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Follow the procedure from step...

Страница 54: ...5 Lift the fans off the heat sink 54...

Страница 55: ...nstructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the fans on the heat si...

Страница 56: ...5 Replace the two screws M2x3 that secure the fan to the heat sink Post requisites 1 Follow the procedure from step 2 to step 6 in Replacing the heat sink 2 Replace the base cover 56...

Страница 57: ...ur computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites Remove the base cover Procedure 1 Peel the tape that secures the...

Страница 58: ...5 Lift the I O board off the palm rest assembly Procedure 1 Peel the tape that secures the I O board cable to the I O board 58...

Страница 59: ...2 Open the latch and disconnect the I O board cable from the I O board 3 Remove the screw M2x5 that secures the I O board to the palm rest assembly 59...

Страница 60: ...4 Lift the I O board off the palm rest assembly 60...

Страница 61: ...mputer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the USB ports on the I O board with the slots on the palm rest ass...

Страница 62: ...4 Adhere the tape that secures the I O board cable to the I O board Post requisites Replace the base cover 62...

Страница 63: ...s see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3...

Страница 64: ...iance Procedure NOTE If the rubber grommets are pushed out of the speakers when removing the speakers push them back in place before replacing the speakers 1 Using the alignment posts and rubber gromm...

Страница 65: ...e two screws M2x3 that secure the power adapter port bracket to the palm rest assembly 2 Lift the power adapter port bracket off the palm rest assembly 3 Lift the power adapter port off the palm rest...

Страница 66: ...9 Rotate the display assembly inward and lift up and away from the palm rest assembly After performing all the steps you are left with the display assembly 66...

Страница 67: ...90 degree and place the display assembly on the palm rest assembly by rotating outward 2 Replace the two screws M2 5x4 5 that secures the display hinges to the palm rest assembly 3 Close the display...

Страница 68: ...aligning the screw holes on the power adapter port to the screw holes on the palm rest assembly 9 Replace the two screws M2x3 that secure the power adapter port bracket to the palm rest assembly Post...

Страница 69: ...ll com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly Procedure NOTE Ensure that the display assembly is placed on a clean and fla...

Страница 70: ...low the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Align and place the di...

Страница 71: ...king inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card...

Страница 72: ...After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Using the guiding pins for alignment adhere...

Страница 73: ...ee the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel P...

Страница 74: ...best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Align the screw holes on the display hinges with the screw holes on the display assembly 2 Repl...

Страница 75: ...t www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireless card 3 Remove the display assembly 4 Remove the display bezel Procedure NOTE Ensure that the display as...

Страница 76: ...5 Lift the display panel from the display back cover and antenna assembly After performing all the steps you are left with the display panel 76...

Страница 77: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure 1 Place the bottom edge of the display panel at the base of the display back cover and antenna...

Страница 78: ...screws M2x3 that secure the display panel to the display back cover and antenna assembly Post requisites 1 Replace the display bezel 2 Replace the display assembly 3 Replace the wireless card 4 Replac...

Страница 79: ...ter working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the wireles...

Страница 80: ...ide your computer follow the instructions in After working inside your computer For more safety best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure P...

Страница 81: ...icable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the memory modules 5 Remove the wireless card 6 Remove the solid state drive Intel Optane 7 Follow the procedure...

Страница 82: ...14 Open the latch and disconnect the keyboard back light cable from the system board 15 Remove the six screws M2x3 that secure the system board to the palm rest assembly 82...

Страница 83: ...16 Gently release the ports on the system board from the slots on the palm rest assembly and lift the system board off the palm rest assembly 83...

Страница 84: ...st make the appropriate changes again after you replace the system board Procedure 1 Slide the ports on the system board into the slots on the palm rest assembly and align the screw holes on the syste...

Страница 85: ...tery to the system board 15 Connect the I O board cable to the system board and close the latch to secure the cable 16 Adhere the tape that secures the I O board cable connector latch to the system bo...

Страница 86: ...rt your computer 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field NOTE Service tag is the...

Страница 87: ...ulatory_compliance Prerequisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the h...

Страница 88: ...ure 1 Align the screw holes on the power button board with the screw holes on the palm rest assembly 2 Replace the three screws M2x3 that secure the power button board to the palm rest assembly 3 Adhe...

Страница 89: ...e base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the wireless card 5 Remov...

Страница 90: ...5 Remove the power adapter port cable from the routing guides on the palm rest assembly and lift the power adapter port along with its cable off the palm rest assembly 90...

Страница 91: ...palm rest assembly 2 Adhere the Mylar to the power button board 3 Place the power adapter port into the slot on the palm rest assembly 4 Align and place the power button board bracket on the palm rest...

Страница 92: ...quisites 1 Remove the base cover 2 Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the w...

Страница 93: ...3 Lift the keyboard off the palm rest assembly 93...

Страница 94: ...eyboard with the screw holes on the palm rest assembly 2 Replace the 32 screws M1 2x1 9 that secure the keyboard to the palm rest assembly 3 Replace the eight screws M1 2x2 4 that secure the keyboard...

Страница 95: ...9 Replace the base cover 95...

Страница 96: ...Remove the battery half length or the battery full length whichever applicable 3 Follow the procedure from step 1 to step 3 in Removing the hard drive 4 Remove the solid state drive Intel Optane 5 Re...

Страница 97: ...97...

Страница 98: ...ty best practices see the Regulatory Compliance home page at www dell com regulatory_compliance Procedure Place the palm rest on a clean and flat surface Post requisites 1 Replace the keyboard 2 Repla...

Страница 99: ...Replace the solid state drive Intel Optane 13 Follow the procedure from step 4 to step 6 in Replacing the hard drive 14 Replace the battery half length or the battery full length whichever applicable...

Страница 100: ...www dell com support Intel Trusted Execution Engine Interface In the Device Manager check if the Intel Trusted Execution Engine Interface driver is installed Install the driver update from www dell co...

Страница 101: ...the keyboard is initialized This prompt can appear very quickly so you must watch for it and then press F2 If you press F2 before the F2 prompt this keystroke is lost If you wait too long and the ope...

Страница 102: ...date in mm dd yyyy format BIOS Version Displays the BIOS version Product Name Displays the model number of your computer Service Tag Displays the service tag of your computer Asset Tag Displays the as...

Страница 103: ...er from Standby Default Disabled NOTE If USB PowerShare is enabled a device connected to the USB PowerShare connector may not wake the computer Sleep Mode Enable or disable sleep mode Intel Speed Shif...

Страница 104: ...status is unlocked Admin Password Status Displays if the administrator password is clear or set Default Not set System Password Status Displays if the system password is clear or set Default Not set H...

Страница 105: ...nce Boot Option 1 Displays the available first boot option Boot Option 2 Displays the available second boot option Boot Option 3 Displays the available third boot option Table 7 System setup options E...

Страница 106: ...passwords To clear the system or BIOS passwords contact Dell technical support as described at www dell com contactdell NOTE For information on how to reset Windows or application passwords refer to...

Страница 107: ...uter that needs the BIOS update 5 Restart the computer and press F12 when the Dell logo is displayed on the screen 6 Boot to the USB drive from the One Time Boot Menu 7 Type the BIOS setup program fil...

Страница 108: ...ent charge Off Power adapter is connected and the battery is fully charged Computer is running on battery and the battery has more than 5 percent charge Computer is in sleep state hibernation or turne...

Страница 109: ...NOTE Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane memory module from the computer 1 On the taskbar click the search box and then ty...

Страница 110: ...e battery has been removed The following procedure provides the instructions on how to conduct flea power release 1 Turn off your computer 2 Disconnect the power adapter from your computer 3 Press and...

Страница 111: ...ieve the related articles Learn and know the following information about your product Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnost...

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