Alienware AW3821DW Скачать руководство пользователя страница 70

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70 | Troubleshooting

Universal Serial Bus (USB) specific problems

Specific

symptoms

What you

experience

Possible solutions

USB interface

is not working

USB

peripherals are

not working

• Check that your monitor is turned on.
• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Switch off and then turn on the monitor

again.

• Reboot the computer.
• Some USB devices like external portable

HDD require higher electric current;

connect the device directly to the computer

system.

SuperSpeed

USB 5 Gbps

(USB 3.2

Gen1)

interface is

slow

SuperSpeed

USB 5 Gbps

(USB 3.2

Gen1)

peripherals

working slowly

or not working

at all

• Check that your computer is SuperSpeed

USB 5 Gbps (USB 3.2 Gen1)-compatible.

• Some computers have USB 3.2, USB 2.0,

and USB 1.1 ports. Ensure that the correct

USB port is used.

• Reconnect the upstream cable to your

computer.

• Reconnect the USB peripherals

(downstream connector).

• Reboot the computer.

Wireless USB

peripherals

stop working

when a USB

3.2 device is

plugged in

Wireless USB

peripherals

responding

slowly or only

working as the

distance

between itself

and its receiver

decreases

• Increase the distance between the USB 3.2

peripherals and the wireless USB receiver.

• Position your wireless USB receiver as close

as possible to the wireless USB peripherals.

• Use a USB-extender cable to position the

wireless USB receiver as far away as possible

from the USB 3.2 port.

Содержание AW3821DW

Страница 1: ...Alienware AW3821DW Monitor User s Guide Model AW3821DW Regulatory model AW3821DWb...

Страница 2: ...ge to hardware or loss of data if instructions are not followed WARNING A WARNING indicates a potential for property damage personal injury or death 2020 2021 Dell Inc or its subsidiaries All rights r...

Страница 3: ...video modes 18 Preset display modes 18 Electrical specifications 20 Physical characteristics 21 Environmental characteristics 22 Pin assignments 23 Plug and Play capability 24 Universal Serial Bus US...

Страница 4: ...D warning message 53 Setting the maximum resolution 54 Using the tilt swivel and vertical extension 55 Tilt and swivel extensions 55 Vertical extension 55 Using AlienFX application 56 Prerequisites 56...

Страница 5: ...5 Appendix 71 FCC notices U S only and other regulatory information 71 Contact Dell 71 EU product database for energy label and product information sheet 71...

Страница 6: ...ays be sure that your monitor is electrically rated to operate with the AC power available in your location Keep the monitor in room temperature Excessive cold or hot conditions can have an adverse ef...

Страница 7: ...any component is missing contact Dell technical support For more information see Contact Dell NOTE Some components may be optional and may not ship with your monitor Some features or media may not be...

Страница 8: ...playPort cable 1 8 meters Mini DisplayPort to DisplayPort cable 1 8 meters HDMI cable 1 8 meters USB 3 2 Gen1 5 Gbps upstream cable enables the USB ports on the monitor 1 8 meters Quick Setup Guide Sa...

Страница 9: ...nd play capability if supported by your system On Screen Display OSD adjustments for ease of setup and screen optimization AW3821DW offers a couple of preset modes including FPS First Person Shooter M...

Страница 10: ...Front view Label Description Use 1 Cable management slot on the front side of the stand To organize the cables neatly 2 Power On Off button with LED indicator To turn the monitor on or off Solid blue...

Страница 11: ...el Description Use 1 Ambient light sensor Detects ambient light and adjusts the brightness of the display accordingly For more information see Ambient Light Sensor Back view Back view without monitor...

Страница 12: ...warranty information 4 Cable management clips 2 To organize the cables neatly 5 Stand release button Releases the stand from the monitor 6 VESA mounting holes 100 mm x 100 mm behind VESA Cover Wall mo...

Страница 13: ...HDMI 1 Connect your computer with the HDMI cable one HDMI cable is shipped with your monitor 3 HDMI port HDMI 2 Connect your computer with the HDMI cable one HDMI cable is shipped with your monitor 4...

Страница 14: ...e if the power cable is connected To change the default settings see AlienFX Lighting NOTE When the Spectrum function is On the downlights are turned off Monitor State Downlights Status When Spectrum...

Страница 15: ...the headphones thereby increasing the sound pressure levels 8 10 SuperSpeed USB 5 Gbps USB 3 2 Gen1 Type A downstream port 3 Connect your USB 3 2 Gen1 5 Gbps device NOTE To use these ports you must co...

Страница 16: ...rast ratio 1000 to 1 typical Faceplate coating Anti glare with 3H hardness Backlight LED edgelight system Response time 1 ms gray to gray in Extreme Mode 2 ms gray to gray in Super Fast Mode 3 ms gray...

Страница 17: ...perSpeed USB 5Gbps USB 3 2 Gen1 downstream port including 1 port which supports power charging Connectivity 1 x DisplayPort version 1 4 rear 2 x HDMI port version 2 0 rear 1 x USB 3 2 Gen1 5 Gbps upst...

Страница 18: ...31 47 60 25 175 VESA 800 x 600 37 88 60 40 VESA 1024 x 768 48 36 60 65 640 x 480p 31 48 60 25 18 720 x 480p 31 5 60 27 03 720 x 576p 31 25 50 27 1280 x 720p 50 Hz 37 5 50 74 25 1280 x 720p 60 Hz 45 60...

Страница 19: ...6 85 566 25 3840 x 1600 100 Hz 167 8 100 671 3840 x 1600 120 Hz 203 3 120 813 3840 x 1600 144 Hz 246 8 144 987 25 NOTE This monitor supports NVIDIA G SYNC ULTIMATE For information about the graphic ca...

Страница 20: ...2013 2 Max brightness and contrast setting with maximum power loading on all USB ports 3 Pon Power consumption of On Mode measured with reference to Energy Star test method TEC Total energy consumptio...

Страница 21: ...h your Dell monitor Height extended 579 7 mm 22 82 in Height compressed 449 7 mm 17 70 in Width 894 9 mm 35 23 in Depth 293 5 mm 11 56 in Height 399 4 mm 15 72 in Width 894 9 mm 35 23 in Depth 130 1 m...

Страница 22: ...60 C 4 F to 140 F Shipping 20 C to 60 C 4 F to 140 F Operating 10 to 80 non condensing Non operating Storage 5 to 90 non condensing Shipping 5 to 90 non condensing Operating 5 000 m 16 404 ft maximum...

Страница 23: ...yPort connector Pin number 20 pin side of the connected signal cable 1 ML3 n 2 GND 3 ML3 p 4 ML2 n 5 GND 6 ML2 p 7 ML1 n 8 GND 9 ML1 p 10 ML0 n 11 GND 12 ML0 p 13 GND 14 GND 15 AUX p 16 GND 17 AUX n 1...

Страница 24: ...DATA SDA 17 DDC CEC Ground 18 5 V POWER 19 HOT PLUG DETECT Plug and Play capability You can connect the monitor to any Plug and Play compatible system The monitor automatically provides the computer...

Страница 25: ...Max each port High speed 480 Mbps 4 5 W Max each port Full speed 12 Mbps 4 5 W Max each port NOTE This monitor is SuperSpeed USB 5 Gbps USB 3 2 Gen1 compatible Up to 2 A on USB downstream port with b...

Страница 26: ...port the port with icon supports up to 2 A fast charging capability if the device is BC1 2 compatible NOTE SuperSpeed USB 5 Gbps USB 3 2 Gen1 functionality requires a SuperSpeed USB 5 Gbps USB 3 2 Ge...

Страница 27: ...onitor for long periods of time we suggest you to 1 Set the distance of the screen between 20 to 28 in 50 70 cm from your eyes 2 Blink frequently to moisten your eyes or wet your eyes with water after...

Страница 28: ...n a proper posture Vary your work activities Try to organize your work so that you do not have to sit and work for extended periods of time Try to stand or get up and walk around at regular intervals...

Страница 29: ...omputer and the monitor Disconnect all cables from the monitor Place the monitor in the original box with the original packing materials Hold the bottom edge and the side of the monitor firmly without...

Страница 30: ...lean your anti static screen lightly dampen a soft clean cloth with water If possible use a special screen cleaning tissue or solution suitable for the anti static coating Do not use benzene thinner a...

Страница 31: ...y other source follow the set up instructions that were included with the stand CAUTION The following steps are important to protect your curved screen Do follow the instructions below to finish up th...

Страница 32: ...en connecting the stand assembly to the display do not place the stand riser directly on the display back panel Doing so may damage the pogo pins on the stand due to misalignment 6 Carefully insert th...

Страница 33: ...s downstream cables HDMI cable and DisplayPort cable through the cable management slot on the stand NOTE The USB 3 2 Gen1 5 Gbps cables are not shipped with your display and sold separately 10 Connect...

Страница 34: ...or turn on the monitor until you are instructed to do so 11 Hold the stand riser and lift the monitor carefully then place it on a flat surface CAUTION Hold the stand riser firmly when lifting the mo...

Страница 35: ...onnecting the computer WARNING Before you begin any of the procedures in this section follow the Safety instructions NOTE Do not connect all cables to the computer at the same time NOTE The images are...

Страница 36: ...lay an image see Common problems Removing the monitor stand NOTE To prevent scratches on the display when removing the stand ensure that the monitor is placed on a soft clean surface NOTE The followin...

Страница 37: ...e monitor 37 5 Disconnect the cables from the monitor and slide them out through the cable management slot on the stand riser 6 Press and hold the stand release button 7 Lift the stand up and away fro...

Страница 38: ...emove the monitor stand See Removing the monitor stand 3 Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover 4 Attach the mounting bracket from the wall mounting...

Страница 39: ...n left right to toggle between options 3 Press the joystick button again to confirm the settings and exit Joystick Description When the OSD menu is on press the button to confirm the selection or save...

Страница 40: ...ssing the menu system 2 To exit the OSD main menu 3 To specify a desired color mode from a preset list 4 To directly access the Brightness Contrast adjustment sliders 5 To directly access the Dark Sta...

Страница 41: ...let you know the current settings of some OSD functions NOTE The Smart HDR state is enabled automatically when your display detects HDR content It cannot be enabled manually Using the On Screen Displa...

Страница 42: ...laying Games RPG SPORTS Loads color settings ideal for sports games Game 1 Game 2 Game 3 Allows you to customize the Response Time color and Dark Stabilizer settings for your gaming needs ComfortView...

Страница 43: ...rs three available functions to enhance your gameplay experience Off Select to disable the functions under Game Enhance Mode Timer Allows you to disable or enable the timer at the upper left corner of...

Страница 44: ...t mode selected Mode 0 Ideal for gameplay Mode 1 Suitable for hybrid usage such as playing games and general desktop usage When the monitor is displaying the HDR content this is the default setting Mo...

Страница 45: ...s level or move the joystick left to decrease the brightness level min 0 max 100 Contrast Adjust Brightness first and then adjust Contrast only if further adjustment is necessary Move the joystick rig...

Страница 46: ...ignals that may be connected to your monitor DP Select the DP input when you are using the DisplayPort DP connector Press the joystick button to confirm the selection HDMI 1 Select the HDMI 1 or HDMI...

Страница 47: ...he LED light settings for the Power button Alienware logo downlights on the bottom of the monitor and the light stripe on the stand Before making any adjustments select any or all of these 4 zones fro...

Страница 48: ...color for the selected area select On and move the joystick to highlight the Custom Color option Then you can make a selection from the list of 20 available colors by moving the joystick up or down Z...

Страница 49: ...127 255 0 13 76 255 0 14 0 255 0 15 0 255 25 16 0 255 63 17 0 240 240 18 0 63 255 19 0 25 255 20 0 0 255 No R G B To turn off the AlienFX lights select Off NOTE These functions are only available when...

Страница 50: ...d orange yellow green blue indigo and violet Reset AlienFX Lighting Resets all settings under the AlienFX Lighting menu to the factory defaults Audio Volume Allows you to set the volume level of headp...

Страница 51: ...French German Brazilian Portuguese Russian Simplified Chinese or Japanese Transparency Select this option to change the menu transparency by moving the joystick up or down min 0 max 100 Timer Sets the...

Страница 52: ...nitor s current settings Firmware Displays the firmware version of your monitor Service Tag Displays the Service Tag of your monitor The Service Tag is a unique alphanumeric identifier that is require...

Страница 53: ...ther of the features mentioned above the message will not appear next time when you intend to change the settings of these features When you perform a factory reset the message will appear again Eco M...

Страница 54: ...dows 10 1 Right click on the desktop and click Display settings 2 Click Advanced display settings 3 Click the dropdown list of Resolution and select 3840 x 1600 4 Click Apply If you do not see 3840 x...

Страница 55: ...the set up instructions that were included with the stand Tilt and swivel extensions With the stand attached to the monitor you can tilt and swivel the monitor for the most comfortable viewing angle N...

Страница 56: ...ll be automatically installed The installation takes a few minutes to complete 2 Navigate to the program folder to ensure that the installation is successful Alternatively you can find the AWCC applic...

Страница 57: ...enter a name in the text box to add a theme B Edit controls EDIT Provides options for you to customize lighting settings for your theme GO DIM Makes the light dimmer GO DARK Turns off the light C Them...

Страница 58: ...functions and features on the screen No Functions Descriptions H LIGHTING panel Use the controls in this panel to set up lighting effects for a theme See Setting lighting effects for details I SAVE T...

Страница 59: ...uding Morph Pulse Color Spectrum Breathing and Static Default Blue See Setting lighting effects for details NOTE The Spectrum option is only available when you select All Zones to make lighting adjust...

Страница 60: ...eferred color from the color palette or the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow but...

Страница 61: ...st right click on it 3 Drag the BRIGHTNESS slider to adjust the lightness of the color 4 Drag the TEMPO slider to adjust the pulsing speed Color Descriptions The effect makes the LED light in a single...

Страница 62: ...the list of PRESET COLORS The selected color and its RGB color codes will be displayed on the right field NOTE To change the color use the up and down arrow buttons beside the R G B boxes to edit the...

Страница 63: ...the following steps 1 Turn off both your computer and the monitor 2 Disconnect the video cable from the back of the computer To ensure proper Self Test operation disconnect all cables from the comput...

Страница 64: ...is unplugged and the monitor is in self test mode To run the built in diagnostics 1 Ensure that the screen is clean no dust particles on the surface of the screen 2 Press and hold Button 3 for five se...

Страница 65: ...input source is selected in the Input Source menu No Video Power LED on No picture or no brightness Increase brightness and contrast controls in the Brightness Contrast menu Perform monitor self test...

Страница 66: ...d contrast controls in the Brightness Contrast menu Geometric Distortion Screen not centered correctly Reset the monitor to factory settings Horizontal Vertical Lines Screen has one or more lines Rese...

Страница 67: ...ter is connected properly and is secure Check for bent or broken pins in the video cable connector Wrong Color Picture color not good Change the settings of the Preset Modes in the Game menu OSD depen...

Страница 68: ...mputer is not in the power saving mode by moving the mouse or pressing any key on the keyboard Check whether the signal cable is plugged in properly Re plug the signal cable if necessary Reset the com...

Страница 69: ...aphics card and G Sync is turned on turn off G Sync If you are using an AMD graphics card and Free Sync is turned on turn off Free Sync Update the graphics card driver and firmware to the latest versi...

Страница 70: ...erals working slowly or not working at all Check that your computer is SuperSpeed USB 5 Gbps USB 3 2 Gen1 compatible Some computers have USB 3 2 USB 2 0 and USB 1 1 ports Ensure that the correct USB p...

Страница 71: ...te located at www dell com regulatory_compliance Contact Dell For customers in the United States call 800 WWW DELL 800 999 3355 NOTE If you do not have an active Internet connection you can find conta...

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