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Alienware Area-51 m5750 Technical Reference

4

5. TROUBLESHOOTING

First Step (5-2,3)
Audio Problems (5-4)
Hard Disk Problems (5-5,6)
Optical Drive Problems (5-7)
Display Problems (5-8)
Keyboard and Mouse Problems (5-9)
CMOS Battery Problems (5-10)
Memory Problems (5-11)
Modem Problems (5-12)
Network Adapter / Ethernet Problems (5-13)
Performance Problems (5-14)
Firewire (IEEE1394) and USB2.0 Problems (5-15)

APPENDIX A Product Specification

APPENDIX B Agency Regulatory Notices

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Содержание Area-51 m5750

Страница 1: ...and Windows are registered trademarks of Microsoft Corporation DOS Windows 95 98 ME 2000 NT XP are trademarks of Microsoft Corporation Product names mentioned herein may be trademarks and or register...

Страница 2: ...pter 1 14 LED Status Indicators 1 15 Keyboard Features 1 16 Function Quick Keys 1 16 Windows Keys 1 17 Numeric Keypad 1 17 IR Remote Control 1 18 18 key Remote Control 1 18 19 26 key MCE Remote Contro...

Страница 3: ...Ion Battery Technology 3 2 Battery Low Power Warning 3 3 Installing and Removing the Battery Pack 3 4 5 Charging the Battery and Charging Time 3 5 Checking the Battery Level 3 6 Prolonging the Battery...

Страница 4: ...ptical Drive Problems 5 7 Display Problems 5 8 Keyboard and Mouse Problems 5 9 CMOS Battery Problems 5 10 Memory Problems 5 11 Modem Problems 5 12 Network Adapter Ethernet Problems 5 13 Performance Pr...

Страница 5: ...s is needed in Windows O S and symbols are used For instance Start Settings Control Panel Display means clicking the Start icon first then the Settings then the Control Panel then the Display icon Whe...

Страница 6: ...than your computer Do not let water get into the adapter Do not block the ventilation airway of the adapter Keep the adapter in a cool and ventilated place Do not step on the power cord or place heavy...

Страница 7: ...damaged Liquid has been spilled into the product The computer does not operate normally Cleaning the Ventilation Grills It is suggested that you clean the ventilation grills regularly to maintain opti...

Страница 8: ...in security feature provided by the BIOS Chapter 3 Battery Power Power Management In this chapter you will learn the fundamentals of power management and how to use them to achieve longer battery lif...

Страница 9: ...Alienware Area 51 m5750 Technical Reference CHAPTER ONE GETTING TO KNOW THE BASICS This chapter introduces the features and components of the computer...

Страница 10: ...smooth MPEG video playback DirectX 9 graphics capability also adds realism to PC games Wide Screen LCD Display Your computer is equipped with a wide screen 17 inch TFT high resolution display panel p...

Страница 11: ...orage and system capacities as your needs evolve Built in Multiple Card Reader There is a built in 4 in 1 card reader to access a wide range of portable media formats SD Card MS Card MMC Card and MS P...

Страница 12: ...Alienware Area 51 m5750 Technical Reference 12 Your System At A Glance Top View 1 LCD Latch The LCD latches lock unlock the LCD panel 2 LCD Display The panel is where the system content is displayed...

Страница 13: ...sables Touch Pad function 7 Built in Microphone The built in microphone records sound 8 Built in Stereo Speakers The built in speakers output the sound in stereo 9 Power Suspend Button The power suspe...

Страница 14: ...owered off pressing the key launches a Linux based multimedia application called Power Cinema that allows you to watch movies files listen to music or view photos in the optical drive or hard disk dri...

Страница 15: ...age the display 1 Wireless On Off Switch Use the Switch to disable or enable the Wireless function 2 Consumer IR Receiver This is where the input from the 18 key Remote Control is received 3 Modem Por...

Страница 16: ...rway completely 6 DVI I Port The DVI I video output port is for connecting the external LCD monitor or projector 7 TV S Video Port The S Video port permits you to redirect the screen output to a telev...

Страница 17: ...l to control the loudness of the speakers 2 Microphone Jack The microphone jack 3 5 mm diameter is where you connect a microphone 3 Stereo Headphone SPDIF out Jack The stereo headphone jack 3 5 mm dia...

Страница 18: ...eject a jammed disk 6 USB2 0 Port x1 The Universal Serial Bus USB2 0 compliant port allows you to connect a wide variety of devices to your computer at a rate of up to 480 Mbps This port conforms to t...

Страница 19: ...variety of devices to your computer at a rate of up to 480 Mbps This port conforms to the latest USB2 0 plug and play standards 13 ExpressCard Slot The slot is where ExpressCard Type 54 is inserted Ex...

Страница 20: ...ch The battery pack is a built in power source for the notebook Slide the battery latch to release the battery pack 2 Hard Disk Drive Cover The system s hard disk drive is located under the cover The...

Страница 21: ...nal RAID SATA HDD and DDR memory module are located under the case cover The system memory can be upgraded to a larger capacity See Chapter 4 for instructions on a memory upgrade 5 Ventilation Grill T...

Страница 22: ...onstant DC voltage for the computer 4 AC Plug The AC plug plugs to the AC wall outlet Warning Make sure that you are using a standard 3 prong AC plug with a ground pin If not you may feel a slight tin...

Страница 23: ...is ON Blue light indicates the WLAN module is active Blinking blue light indicates the notebook is in suspend mode Blinking orange light indicates the battery is being charged Blinking red light indic...

Страница 24: ...only CRT DVI and LCD CRT Fn F5 Turns Speaker Volume up Fn F6 Turns Speaker Volume down Fn F7 Increases Display Brightness Fn F8 Decreases Display Brightness Num Enables the numeric keypad to work in...

Страница 25: ...lication Menu Key This key brings up the popup menu for the application similar to a click of the right mouse button Numeric Keypad Press Num to enable the keypad to work in numeric mode The LED indic...

Страница 26: ...ote control to maneuver Windows multimedia player keys The remote control launches the Power Cinema Multimedia player and controls the various media playback functions such as play pause fast forward...

Страница 27: ...he audio Cursor Keys Moves the cursor up down left and right Enter Selects or enables a function Play Pause Plays or pauses a song selection Repeat Repeats a song selection Stop Repeats a song selecti...

Страница 28: ...e remote control s keys allow you to fully navigate in Windows Media Center The remote control launches Windows Media Center and controls the various media playback functions such as play pause fast f...

Страница 29: ...Alienware Area 51 m5750 Technical Reference 29 The following is a quick guide to the keys functions...

Страница 30: ...Right Button Equivalent Tapping Action Execution Click twice quickly Tap twice at the same speed as double clicking the mouse button Selection Click once Tap once Drag Click and hold to drag the curs...

Страница 31: ...ce Observe the following guidelines to maximize the life of the backlight in the display 1 Set the brightness to the lowest comfortable setting Fn F8 2 When working at your desk connect your notebook...

Страница 32: ...usting the Audio Volume in Windows 1 Click the speaker symbol in the task tray in Windows 2 Drag the volume control bar up or down to adjust the volume 3 To temporarily silence the speaker without cha...

Страница 33: ...2 Plug the other end of the line into the analog phone wall outlet Depending on where your computer is used you may need to change settings in the modem A correct setting will allow you to maintain a...

Страница 34: ...P cable into the network connector until the connector snaps securely into the receptacle 2 Connect the other end of the cable to either an RJ 45 jack wall outlet or to an RJ 45 port on a UTP concentr...

Страница 35: ...Reference 35 CHAPTER TWO BIOS SETUP AND SECURITY FEATURE In this chapter you will learn how to enter the BIOS Setup Menu and manipulate various hardware control settings You will also learn how to us...

Страница 36: ...ngs for the computer s standard operations However there are occasions when you may be required to modify the default settings in the BIOS For example you may need to configure the BIOS power manageme...

Страница 37: ...ifying the BIOS settings exit the BIOS It takes a few seconds to record changes in the CMOS BIOS Action Keys Function Key Command Description ESC Exit Leaves a sub menu to return to the previous menu...

Страница 38: ...d view basic processor and system memory information Item Selections Sub menu Description SystemTime N A Type in the current date in HH MM SS format SystemDate N A Type in the current date in MM DD YY...

Страница 39: ...assword protection are available The BIOS provides both a Supervisor and a User password If you decide to activate both passwords the Supervisor password must be set first The passwords activate two d...

Страница 40: ...r Saving Enable Disable When Enabled system is powered by battery the system will automatically adjust the LCD brightness to save power Note The Suspend Mode selection in BIOS only applies to older Wi...

Страница 41: ...an external USB CDROM with a bootable disc in it you may want to put USB CDROM at the top of the priority list Boot Device Priority Note IDE CD means the system s built in optical drive IDE HDD means...

Страница 42: ...ystem settings will take effect on the next power up The F10 key can be used for this operation Discard Changes and Exit N A Discards changes made to any of the setup questions during current BIOS Set...

Страница 43: ...andle and maintain the battery pack and learn about the system s power saving features The TFT display central processor and hard disk drive are the major hardware subsystems and consume the most powe...

Страница 44: ...Battery Warning Your computer s battery uses power a until a low battery condition occurs when battery power is reduced to 6 The red battery status LED indicator blinks and the system beeps once every...

Страница 45: ...the notebook bottom side up on a flat and secured surface 2 Push the latch and pull the battery s hard case away from the notebook at the same time To Install the Battery Pack 1 Place the notebook bot...

Страница 46: ...s at heavy loading or in a high temperature environment the battery may not become fully charged You need to continue to charge it with the AC adapter plugged in until the charging LED turns green Che...

Страница 47: ...stem contents in a hard disk space reserved for this function The life expectancy of the battery is approximately 300 recharges See the notices section in the beginning of the user manual on how to ca...

Страница 48: ...Power Schemes is designed to provide the user with an easy to use interface The Power Schemes tab can be found in the Power Options Properties panel that is accessible via the control panel window Sch...

Страница 49: ...s time out values in the Plugged in column and in the Running on batteries column Lower time out values will save more battery power Note Also consult the Windows user guide for more information on ho...

Страница 50: ...f inactivity defined by the user No power or very little power is drawn from the battery module under this mode However depending on how much RAM has been installed on your computer the amount of time...

Страница 51: ...lick on the Advanced tab In the pull down menu select how you wish the power button to work Note Actual dialogue box shown above may appear slightly different Warning In the When I close the lid of my...

Страница 52: ...ondition Go to the Alarms tab in the Power Options Properties box If you wish to hear audible beeps click on the Alarm Action button and put a check on Sound Alarm Note Consult the Windows user guide...

Страница 53: ...the Battery icon at the lower right hand corner of the task bar If you do not see a battery or AC in icon go to Power Options Properties box and click on the Advanced tab Check off Always show icon on...

Страница 54: ...rd Warning We strongly recommend that you return the notebook to the dealer or the shop for the hardware upgrade Before you perform the hardware upgrade please turn off the system unplug the AC adapte...

Страница 55: ...the following instructions carefully or have a qualified technician install it for you Damages due to mishandling of this procedure are NOT covered by the manufacturer s warranty Warning Apply care wh...

Страница 56: ...ive do the following 1 Turn OFF the computer Unhook the AC cord and all cables devices attached to the notebook Remove the battery 2 Place your hand on a large metal object momentarily to discharge an...

Страница 57: ...8 Re attach the metal cover to the new hard drive and tighten 4 Screw C s 9 Re attach the HDD module to the HDD connector And re attach 1 Screw B 10 Put the HDD Cover back and re attach 2 Screw A s C...

Страница 58: ...type at 533MHz or 667MHz it has 200 pins and runs on 1 8V power Warning A memory upgrade is a delicate process Please observe the following instructions carefully or have a qualified technician insta...

Страница 59: ...ook Unplug the AC cord and all cables devices attached to the notebook Remove the battery 2 Place your hand on a large metal object momentarily to discharge any static electricity Place the notebook o...

Страница 60: ...es into the empty memory socket Then press it firmly so that the contact edge is driven into the receiving socket 7 Pivot the DIMM until the latches on both sides of the socket snap into place Note No...

Страница 61: ...about the availability of the mini card Warning Installing a mini card is a delicate process Please observe the following instructions carefully or have a qualified technician install it for you Damag...

Страница 62: ...i card will only fit in one direction Align the small notch in the module with the socket on the connector and insert the card at an angle of approximately 30 degrees into the empty socket Then press...

Страница 63: ...eless card into the socket 4 Replace the System Device Cover and 9 Screw D s Congratulations You have now completed the wireless mini card installation During the next time the system boots to Windows...

Страница 64: ...Alienware Area 51 m5750 Technical Reference 64 CHAPTER FIVE TROUBLESHOOTING In this chapter you will learn how to solve common hardware and software problems...

Страница 65: ...g and holding any key Check for any incorrect or loose cable connections Make sure the latches on the connectors latch securely onto the receptor end Be sure you have not assigned an incorrect setting...

Страница 66: ...Sounds and Audio Devices icon In the Audio page make sure that Realtek HD Audio is the default playback device Sound cannot be recorded You will need to plug in an external microphone to the micropho...

Страница 67: ...ave damaged the disk drive The hard drive is making abnormal whining noises You should backup your files as soon as possible Make sure the source of noise is indeed from the hard drive and not the fan...

Страница 68: ...ndows defragmenter utility go to Start Programs Accessories System Tools Disk Defragmenter to perform a disk defragmentation This operation may take a while Interrupt requests or problems with other h...

Страница 69: ...sk is firmly seated onto the spindle The disk is damaged or not readable The disk cannot be ejected Normally it takes a few seconds to eject the disk If the disk cannot be ejected it may be mechanical...

Страница 70: ...s The built in touch pad performs erratically Make sure there is no excess perspiration or liquid on your hand when using the touch pad Keep the surface of the touch pad clean and dry Do not rest your...

Страница 71: ...otebook See Chapter 4 for more details Memory Problems The POST does not show an increased memory capacity after installing additional memory Certain brands of memory modules may not be compatible wit...

Страница 72: ...dle such problems Make sure the phone line which the computer is connected to is working Connection difficulties Be sure to disable Call Waiting on the phone line Be sure to have the correct country s...

Страница 73: ...e or resource conflict Replace or update the device driver from the factory CD ROM disk or consult the Windows manual for help on how to solve the resource conflict problem Make sure the physical conn...

Страница 74: ...tically slows down its CPU clock to protect itself from thermal damage The program appears stopped or runs very slowly Press CTRL ALT DEL to see if an application is still responding Restart the compu...

Страница 75: ...er You should see an entry which reads Texas Instrument OHCI Compliant IEEE 1394 Host Controllers If it does not exist Windows has not detected the host controller or the device driver has not been in...

Страница 76: ...Alienware Area 51 m5750 Technical Reference 76 APPENDIX A PRODUCT SPECIFICATIONS...

Страница 77: ...face System Memory DDR2 SDRAM 533 667 256 512 1024MB or higher Two 200 pin DIMM sockets Max 4GB Display 17 inch 1440x900 WXGA TFT LCD or 17 inch 1920x1200 WUXGA TFT LCD Discrete graphics MXMIII up to...

Страница 78: ...2 BT With built in Antenna LAN Ethernet Realtek 8110 Ethernet function for 10 100 1000Base TX network standards Windows 2000 XP Plug and Play compatible Automatic Jam and auto negotiation for flow co...

Страница 79: ...al Purchase 5 25 inch format 12 7mm height fixed module Optional Purchase Keyboard Touch pad 103 key QWERTY keyboard with numeric keypad and Windows keys 19 05mm Pitch Built in Touch Pad with Disable...

Страница 80: ...for audio speaker volume Battery Pack AC Adapter Li ion 8 Cell pack 14 4V or 14 8V x 4400 mAH or Li ion 8 Cell pack 14 4V or 14 8V x 4800 mAH Low battery state with low battery warning beep Uniwill S...

Страница 81: ...dows XP MCE Home Edition Compatible with Linux Knoppix Physical Specification 408 W x 289 D x 31 42 H mm 4 KG with 17 LCD DVD ROM Drive and 8 cell battery pack Operating Temperature 5 to 35oC 41 to 95...

Страница 82: ...Alienware Area 51 m5750 Technical Reference 82 APPENDIX B AGENCY REGULATORY NOTICES...

Страница 83: ...e or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit differen...

Страница 84: ...00 4 8 2001 IEC61000 4 11 2001 EN50082 IEC801 2 IEC801 3 IEC801 4 Electro magnetic Immunity EN 300 328 2 EN 300 328 1 EN 301 489 1 EN 301 489 17 ETSI 300 328 ETSI 301 489 Electro magnetic Compatibilit...

Страница 85: ...et must be UL Listed and CSA Certified or C UL Listed The minimum specifications for the flexible cord are 1 No 18 AWG 2 Type SJ and 3 3 conductor The cord set must have a rated current capacity of at...

Страница 86: ...SMI Taiwan B Polish VDE Germany SASO Saudi Arabia The flexible cord must be of a HAR harmonized type HO5VV F 3 conductor cord with a minimum conductor size of 0 03 square inches The minimum specificat...

Страница 87: ...ed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not charge the battery pack if the ambient temperature exceeds 45 113 To obtain...

Страница 88: ...rmful to the eyes The use of optical instruments such as magnifying lenses with this product increase the potential hazard to your eyes For your safety have this equipment serviced only by an authoriz...

Страница 89: ...N port located on the left side of the computer This allows you to access and transmit data in the local area network Connecting to the Network Use Unshielded Twisted Pair UTP Ethernet cable only 1 In...

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