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CHAPTER 5: TROUBLESHOOTING

81

Scan the computer for spyware:

If you are experiencing slow computer performance, you frequently receive pop-up
advertisements, or you are having problems connecting to the Internet, your computer might
be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware.

Run the PSA Diagnostics:

If all tests run successfully, the error condition is related to a software problem.

Check the software documentation or contact the software manufacturer for

troubleshooting information:

Ensure that the program is compatible with the operating system installed on your

•

computer.
Ensure that your computer meets the minimum hardware requirements needed to run

•

the software. See the software documentation for information.
Ensure that the program is installed and configured properly.

•

Verify that the device drivers do not conflict with the program.

•

If necessary, uninstall and then reinstall the program.

•

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Содержание Alienware 7XM1F

Страница 1: ...ALIENWARE M11x MOBILE MANUAL...

Страница 2: ...lienHead logo are trademarks or registered trademarks of Alienware Corporation Dell is a trademark of Dell Inc Microsoft and Windows are either trademarks orregisteredtrademarksofMicrosoftCorporationi...

Страница 3: ...on 13 Connect the Network Cable Optional 14 Set Up Microsoft Windows 15 Connect to the Internet Optional 16 CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 19 Left View Features 20 Right View Features 24 Back V...

Страница 4: ...a Optimus Technology 43 Configuring the BIOS 45 CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 55 Before You Begin 56 Replacing the Battery Pack 60 Upgrading or Replacing Memory 63 Upgrading or Replaci...

Страница 5: ...CONTENTS CHAPTER 6 SYSTEM RECOVERY 85 Recovery Options 86 Dell DataSafe Local Backup 87 CHAPTER 7 SPECIFICATIONS 91 APPENDIX 105 GENERAL AND ELECTRICAL SAFETY PRECAUTIONS 106 CONTACTING ALIENWARE 109...

Страница 6: ...6...

Страница 7: ...machine meets or exceeds our very demanding criteria We have tested your machine extensively in order to ensure that you enjoy the highest levels of performance In addition to a standard burn in peri...

Страница 8: ...8...

Страница 9: ...CHAPTER 1 SETTING UP YOUR LAPTOP CHAPTER 1 SETTING UP YOUR LAPTOP...

Страница 10: ...may have occurred during shipment Report any missing components or damaged items to customer service within 5 days of receiving the shipment Anything reported missing or damaged after the first 5 days...

Страница 11: ...support staff is available to assist you Placing Your Laptop WARNING Do not place the laptop near or over a radiator or heating vent If your laptop is placed in a cabinet ensure that adequate ventilat...

Страница 12: ...ARNING The AC adapter works with electrical outlets worldwide However power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power s...

Страница 13: ...CHAPTER 1 SETTING UP YOUR LAPTOP 13 Press the Power Button...

Страница 14: ...CHAPTER 1 SETTING UP YOUR LAPTOP 14 Connect the Network Cable Optional...

Страница 15: ...Internet connection CAUTION Do not interrupt the operating system s setup process Doing so may render your computer unusable and you will need to reinstall the operating system NOTE For optimal perfo...

Страница 16: ...o the optional external USB modem and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable satellite modem connection contact your ISP or cellular tele...

Страница 17: ...connection you need to connect to your wireless router To set up your connection to a wireless router Ensure that wireless is enabled on your computer 1 Save and close any open files and exit any ope...

Страница 18: ...ve your ISP information ready If you do not have an ISP the Connect to the Internet wizard can help you get one Save and close any open files and exit any open programs 1 Click 2 Start Control Panel I...

Страница 19: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP CHAPTER 2 GETTING TO KNOW YOUR LAPTOP...

Страница 20: ...R 2 GETTING TO KNOW YOUR LAPTOP 20 This chapter provides information about your new laptop to familiarize you with its various features and get you up and running quickly Left View Features 1 2 3 4 5...

Страница 21: ...security cable ensure that it fits into the security cable slot on your computer 2 DisplayPort connector Connects your computer to external monitors and projectors with DisplayPort 3 HDMI connector Co...

Страница 22: ...ou to charge USB devices when the computer is powered on off or in sleep state NOTE Certain USB devices may not charge when the computer is powered off or in sleep state In such cases turn on the comp...

Страница 23: ...d documents 7 IEEE 1394 A connector Connects to high speed serial multimedia devices such as digital video cameras 8 SIM card slot Allows you to install a Subscriber Identity Module SIM to browse the...

Страница 24: ...onnectors 2 Connect to a pair of headphones or to a powered speaker or sound system 2 Audio in Microphone connector Connects to a microphone or inputs signal for use with audio programs 3 USB connecto...

Страница 25: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 25 Back View Features 1 1 AC adapter connector Connects to an AC adapter to power the computer and charge the battery...

Страница 26: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 26 Display Features 1 2 3 4...

Страница 27: ...ilt in camera for video capture conferencing and chat 3 Camera activity indicator Indicates if the camera is on or off 4 Display Your display can vary based on selections you made when purchasing your...

Страница 28: ...CHAPTER 2 GETTING TO KNOW YOUR LAPTOP 28 Computer Base and Keyboard Features 2 3 4 1...

Страница 29: ...page 30 2 Keyboard The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys 3 Touch pad buttons 2 Provide left and right click functions like those on a mo...

Страница 30: ...on how to program this button see Power Options in the control panel of Microsoft Windows operating system The power button is located in the center of the hinge cover For the exact location see Compu...

Страница 31: ...charging Blue or custom AC color fading into black The computer is in standby mode On battery Amber or custom battery color The battery is fully charged Amber or custom battery color fading into black...

Страница 32: ...tivate certain functions Hold down the Fn key along with the key described below F1 Extend Desktop Press Fn F1 to switch between the various external display options available either simultaneously or...

Страница 33: ...sable the mute function F8 Decrease volume Press Fn F8 to decrease the volume level F9 Increase volume Press Fn F9 to increase the volume level F10 Rewind or Play previous track Press Fn F10 to rewind...

Страница 34: ...ccess Alienware Command Center for more information see Alienware Command Center on page 36 PRT SCRN AlienFX Press Fn PRT SCRN to enable or disable the AlienFX illumination AlienFX facilitates control...

Страница 35: ...CHAPTER 3 USING YOUR LAPTOP CHAPTER 3 USING YOUR LAPTOP...

Страница 36: ...Alienware Command Center by pressing Fn PAUSE Connecting External Displays If you want to enjoy your computing environment on a bigger scale visually or extend your desktop area you can connect an ext...

Страница 37: ...e Computer Cable Display HDMI to HDMI HDMI cable DisplayPort to DisplayPort DisplayPort cable DisplayPort to DVI DisplayPort to DVI adapter DVI cable NOTE You can purchase the DisplayPort to DVI adapt...

Страница 38: ...isplayPort or HDMI connector on your 3 Alienware laptop Connect the other end of the cable to the same connector on your display 4 If necessary connect one end of the power cable to the display s powe...

Страница 39: ...nded Show my desktop on the external display only Click 5 Apply to apply your changes and then click OK to exit the Display Settings control panel Using Removable Media and Cards Observe the safety me...

Страница 40: ...argeable lithium ion prismatic Li ion battery pack Battery life will vary depending on your laptop configuration model applications installed power management settings and features used As with all ba...

Страница 41: ...n your computer The Microsoft Windows operating system installed on your computer provides three default options Balanced Offers full performance when you need it and saves power during periods of ina...

Страница 42: ...ngs click 4 Change plan settings next to the selected power plan Reducing Power Consumption Although your laptop together with the operating system is capable of power conservation there are measures...

Страница 43: ...lution is enabled through an application profile When an application is launched the video drivers check to see if the application has an application profile associated with it If an application profi...

Страница 44: ...anded and then click Manage 3D Settings In the 3 Program Settings tab click Add and browse to select the application s executable file exe Once added you can change the settings for that application T...

Страница 45: ...r laptop Set or change a user selectable option View the installed amount of memory or set the type of hard drive installed Before you use System Setup it is recommended that you write down the curren...

Страница 46: ...ility If an error occurs during POST Power On Self Test you may also enter the BIOS Setup Utility by pressing F2 when prompted NOTE If you wait too long and the operating system logo appears continue...

Страница 47: ...om manuals Main Menu System Time Displays the system time System Date Displays the system date Alienware Displays the model number of your computer Service Tag Displays the service tag of your compute...

Страница 48: ...e Intel SpeedStep technology Disabling this feature may improve performance but will greatly reduce battery life Use XD Capability Allows you to enable or disable the Intel eXecute Disable bit USB Emu...

Страница 49: ...isabled The IEEE 1394 A connector is disabled and is not visible to the operating system Enabled The IEEE 1394 A connector is enabled Integrated Network Allows you to enable or disable the on board LA...

Страница 50: ...ion CPU Over Clocking Allows you to enable or disable CPU bus clock Over Clocking Disabled CPU bus clock is 133 MHz Enabled CPU bus clock is between 134 MHz and 166 MHz SATA Operation Allows you to co...

Страница 51: ...dapter that has too little capacity for your configuration Disabled BIOS will not detect unsupported A C adapters and will not display any message to screen Enabled BIOS will detect unsupported A C ad...

Страница 52: ...he internal wireless device Disabled The internal wireless device is disabled and is not visible to the operating system Enabled The internal wireless device is enabled WWAN Allows you to enable or di...

Страница 53: ...fe Allows you see if the Phoenix FailSafe security software is enabled or disabled The Phoenix FailSafe software allows you to protect track and manage your laptop and your digital files if your lapto...

Страница 54: ...ut Exit Allows you remain in System Setup and save your changes to CMOS Exit Discarding Changes Allows you to exit System Setup and load previous values from CMOS for all Setup items Load Optimal Defa...

Страница 55: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS CHAPTER 4 INSTALLING AND REPLACING COMPONENTS...

Страница 56: ...ific replacement instructions Before You Begin This section provides procedures for removing and installing the components in your laptop Unless otherwise noted each procedure assumes that the followi...

Страница 57: ...all open files and exit all open programs 1 Click 2 Start Shut Down The laptop turns off after the operating system shutdown process finishes Ensure that the computer and any attached devices are turn...

Страница 58: ...edges not by its pins CAUTION Only a certified service technician should perform repairs on your computer Damage due to servicing that is not authorized by Dell is not covered by your warranty CAUTIO...

Страница 59: ...first unplug the cable from your computer and then unplug the cable from the network device Disconnect all telephone or network cables from the laptop 3 Press and eject any installed cards from the Me...

Страница 60: ...nging the battery pack CAUTION To avoid damage to the laptop use only the battery designed for this particular Alienware laptop Do not use batteries designed for other Alienware or Dell laptops To rem...

Страница 61: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 61 1 2 1 captive screws 8 2 base cover...

Страница 62: ...attery pack to the computer base 5 Disconnect the battery pack cable from the connector on the system board 6 Lift and slide the battery pack out of the computer 7 1 2 3 1 battery pack 3 battery pack...

Страница 63: ...memory unit The industry standard JEDEC PC3 8500 PC3 10600 DDR3 SODIMM memory module connectors are available for memory upgrade The table below illustrates all the possible ways system memory can be...

Страница 64: ...You Begin on page 1 56 Remove the battery see Replacing the Battery Pack on page 2 60 Use your fingertips to carefully spread apart the memory module connector s spring locks 3 until the module pops u...

Страница 65: ...odule into the connector align the notch on the memory module with the tab on the memory module connector NOTE If you need to install memory modules in two connectors install a memory module in the lo...

Страница 66: ...e Hard Drive Follow the instructions in Before You Begin on page 1 56 Remove the battery see Replacing the Battery Pack on page 2 60 Loosen the three captive screws on the hard drive assembly 3 Using...

Страница 67: ...LING AND REPLACING COMPONENTS 67 1 2 1 hard drive 2 pull tab Remove the four screws that secure the hard drive to the hard drive bracket 6 Lift the hard drive bracket of the hard drive according to th...

Страница 68: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 68 1 2 3 1 hard drive bracket 3 hard drive 2 screws 4...

Страница 69: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 69 Remove the interposer from the hard drive 8 1 2 1 hard drive 2 interposer To replace the hard drive perform the removal steps in reverse order...

Страница 70: ...CHAPTER 4 INSTALLING AND REPLACING COMPONENTS 70...

Страница 71: ...CHAPTER 5 TROUBLESHOOTING CHAPTER 5 TROUBLESHOOTING...

Страница 72: ...re Power Savings Ensure that your computer is not in hibernate or standby mode by pressing the power button for less than 4 seconds The power status light will fade from blue to black while in standby...

Страница 73: ...let Run maintenance programs as often as you can You may schedule these programs to run at times when you are not using your computer You can use those provided with your operating system or buy more...

Страница 74: ...etween your computer and a grounded three prong power outlet Ensure that the power outlet is working Ensure the UPS or power strip is turned on if applicable If your peripheral devices e g keyboard mo...

Страница 75: ...erating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and try again Select 3 Diagnostics from the menu and press Enter During the assess...

Страница 76: ...enware Diagnostics NOTE Download Dell Drivers and Utilities from My DELL Downloads downloadstore dell com media and create your own backup media If you experience a problem with your Alienware laptop...

Страница 77: ...p then shut down your computer and try again NOTE The next steps change the boot sequence for one time only On the next start up the computer boots according to the devices specified in the system set...

Страница 78: ...The POST Power On Self Test tests the computer ensuring that it meets the necessary system requirements and that all hardware is working properly before starting the remainder of the boot process If...

Страница 79: ...the power button for at least 6 seconds until the computer turns off then restart your computer NOTE The chkdsk program may run when you restart the computer Follow the instructions on the screen A pr...

Страница 80: ...sion of Microsoft Windows operating system environments Click 1 Start Control Panel Programs Programs and Features Use an older program with this version of Windows In the welcome screen click 2 Next...

Страница 81: ...iagnostics If all tests run successfully the error condition is related to a software problem Check the software documentation or contact the software manufacturer for troubleshooting information Ensu...

Страница 82: ...prevent the operating system from starting Try allowing the computer to return to room temperature before turning it on Run Check Disk Click 1 Start Computer Right click 2 Local Disk C Click 3 Proper...

Страница 83: ...ontact Alienware Technical Support for more information see CONTACTING ALIENWARE on page 109 Display If the display is blank NOTE If you are using a program that requires a higher resolution than your...

Страница 84: ...UPS is securely connected to an electrical outlet is switched on and is working correctly Check that the wall outlet is working properly by testing another device such as a radio or lamp that you kno...

Страница 85: ...CHAPTER 6 SYSTEM RECOVERY CHAPTER 6 SYSTEM RECOVERY...

Страница 86: ...cal Backup on page 87 Dell DataSafe Online Dell DataSafe Online is an online data backup service see Dell DataSafe Online Backup on page 89 System Drivers You can download the latest drivers for your...

Страница 87: ...USB key with a minimum capacity of 8 GB is required to create a full system backup This application allows you to Restore files and folders Restore your hard drive to the operating state it was in wh...

Страница 88: ...access the 4 Advanced Boot Options window NOTE If you wait too long and the operating system logo appears continue to wait until you see the Microsoft Windows desktop then shut down your computer and...

Страница 89: ...e is an automated backup and recovery service that helps protect your data and other important files from catastrophic incidents like theft fire or natural disasters You can access the service on your...

Страница 90: ...CHAPTER 6 SYSTEM RECOVERY 90...

Страница 91: ...CHAPTER 7 SPECIFICATIONS CHAPTER 7 BASIC SPECIFICATIONS...

Страница 92: ...ons Height front and back 32 7 mm 1 29 inches Width 285 7 mm 11 25 inches Depth 233 3 mm 9 19 inches Weight with 8 cell battery starting at 2 0 kg 4 4 lbs NOTE The weight of your laptop will vary depe...

Страница 93: ...5 Intel Core i7 L2 cache 256 KB L3 cache up to 4 MB Bus clock 133 Mhz System chipset Intel QS57 SDRAM bus width one or two 64 bit channels of DDR3 memory up to 1333 MHz Processor address bus width 32...

Страница 94: ...pacities 1 GB 2 GB and 4 GB Memory type 1066 MHz and 1333 MHz operates at 800 Mhz dual channel DDR3 configurations Memory configurations possible 2 GB 3 GB 4 GB and 8 GB IEEE 1394 A IEEE 1394 A contro...

Страница 95: ...0 pin connector Audio two audio output headphone connectors and one audio input microphone connector 3 in 1 Media Card Reader one combo connector SIM card one SIM card slot IEEE 1394 one 4 pin serial...

Страница 96: ...acity 1 GB External display support HDMI and DisplayPort Audio Controller Intel HDA Speaker single 8 ohms speakers in both the left and right speaker assembly Internal speaker amplifier up to 1 W per...

Страница 97: ...Number of hard drives one Hard drive 2 5 inch SATA hard drive Type standard portable and solid state hard drives Cards Supported Media cards Secure Digital SD memory card MultiMedia Card MMC Memory St...

Страница 98: ...Maximum resolution 1366 x 768 Dimensions Height 144 mm 5 67 inches Width 256 12 mm 10 08 inches Diagonal 293 83 mm 11 57 inches Refresh rate 60 Hz Operating angle 0 closed to 140 Pixel pitch 0 2550 m...

Страница 99: ...ng the AlienFX application in the Alienware Command Center For information see your Mobile Manual Touch Pad X Y position resolution graphics table mode 240 cpi Size Height 71 7 mm 2 82 inches sensor a...

Страница 100: ...Weight 0 43 kg 0 94 lb Voltage 14 8 V Operating time battery operating time varies depending on operating conditions and can be significantly reduced under certain power intensive conditions Life spa...

Страница 101: ...t current maximum 1 5 A Input frequency 50 60 Hz Output current 4 62 A continuous Output power 90 W Rated output voltage 19 5 VDC Temperature range Operating 0 to 40 C 32 to 104 F Storage 40 to 70 C 4...

Страница 102: ...ensing Storage 10 to 95 non condensing Maximum vibration using a random vibration spectrum that simulates user environment Operating 0 66 GRMS Storage 1 3 GRMS Maximum shock Measured with hard drive i...

Страница 103: ...SPECIFICATIONS 103 Computer Environment Altitude maximum Operating 15 2 to 3048 m 50 to 10 000 ft Storage 15 2 to 10 668 m 50 to 35 000 ft Airborne contaminant level G2 or lower as defined by ISA S71...

Страница 104: ...CHAPTER 7 SPECIFICATIONS 104...

Страница 105: ...APPENDIX APPENDIX...

Страница 106: ...e computer using the power source type indicated on the rating label Never block or cover any openings or fans in the computer case These are required for ventilation Never insert objects of any kind...

Страница 107: ...internal system components if precautions are not taken ESD is caused by static electricity and the damage caused is usually permanent Computer technicians wear a special wrist strap that grounds the...

Страница 108: ...cal Shock is not covered by the warranty Electrical Shock If you do not open up your computer there is nothing to worry about Your computer protects itself against most irregularities in the power sou...

Страница 109: ...og Dell provides several online and telephone based support and service options Because availability varies by country and product some services may not be available in your area To contact Dell for s...

Страница 110: ...untries only www dell com jp Japan only www euro dell com Europe only www dell com la Latin American and Caribbean countries www dell ca Canada only You can access Alienware Support through the follow...

Страница 111: ...l M xico S A de C V Paseo de la Reforma 2620 Flat 11 Col Lomas Altas 11950 M xico D F Regulatory Model Number Voltage Frequency Electricity Consumption Output Voltage Output Intensity P06T 100 240 VAC...

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