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option. Replaced equipment or parts of equipment become our property. The warranty services do not extend the warranty period for replaced
parts, nor do they initiate a new warranty.
Warranty claims must be asserted immediately after becoming aware of the defect within the warranty period.
The following steps are necessary to assert the guarantee:
Please contact our customer service by E-Mail ([email protected]) and describe the problem. Please include your name and the invoice number of
the proof of purchase. If a return is agreed, return the unit securely packaged at your expense to the customer service. Enclose a copy of the proof
of purchase on which you note the defect. If the defect is within the scope of our warranty, you will receive a repaired or new device back postage
paid.
Warranty claims are excluded for damages caused by:
- Abuse or improper treatment
- External influences (moisture, grease, heat, overvoltage, dust, etc.)
- Failure to observe the safety precautions applicable to the device
- Non-observance of the operating instructions
- Use of force (e.g. impact, shock, fall)
- Interventions that were not carried out from a service address authorized by us
- Unauthorized repair attempts
- Returned in packaging that is not safe for transport
Furthermore, filter inserts and batteries are not covered by warranty as they are consumables.
Defects or damage to the device not (or no longer) covered by the warranty will be repaired against reimbursement of costs if necessary. For an
individual offer, please contact our customer service. In this case the shipping costs are at your expense.
© Händlerbund e.V. (created by lawyer Andreas Arlt, as of 12.12.2011)
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